Product Success Manager (for product managers who want to guide other product teams)
Join to apply for the Product Success Manager (for product managers who want to guide other product teams) role at Aha!
We are always hiring for this unique role. It is an essential position on the team and the company is growing. That is why you will continue to see it posted. Product management experience is a must-have. And you need to prefer working with customers 100% of the time rather than defining requirements and guiding development work. Our customers will depend on your consultative support.
Aha! is the world's #1 product development software. We help more than 1 million product builders go from discovery to delivery and bring their strategy to life. Our suite of tools includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, Aha! Teamwork, and Aha! Develop. Product teams rely on our expertise, guided templates, and training programs via Aha! Academy to be their best. We are proud to be a very different type of high-growth SaaS company. The business is self‑funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1M to people in need through Aha! Cares. Learn more at www.aha.io.
Our Team
* We serve: We work with the world's best known and most innovative companies, and they trust us to guide them to build products that their customers love
* We are experts: Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers
* We act with urgency: We respond to customers' requests as quickly as we can. Because when we do, we have the best chance of creating the most value for customers and ourselves.
* We exchange value: We do not have any salespeople and we focus on what is best for the customer
* We collaborate: We have no tolerance for drama. We celebrate clear communication, effort, and teamwork. We use Slack for internal team communication and Zoom for team and customer video calls. (Email? Rarely.)
* We guide product: We bring our customers' requirements to our product team and define our own efficient processes and systems
* We enjoy: We like what we do and we want you to love your job too. Learn more about The Responsive Method, our company values, and the generous benefits we offer.
Responsibilities
* Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software
* Delivering responsive customer service using our proven frameworks
* Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
* Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
* Helping customers integrate Aha! software with their existing tools (e.g., development systems)
* Sharing customer feedback internally
* Testing new product functionality as needed
* Setting an example for newer team members who are learning to lead demos, share best practices, and help customers with integrations
Requirements
* Three+ years' experience defining, managing, or launching new functionality at a growing software or technology company
* Used a detailed go-to-market process to achieve product and business goals
* Learned complex software applications and workflow methodologies
* Written clear instructions to answer questions and explain best practices
* Independently resolved hard challenges
* Product management experience and a passion for working directly with customers. Working with customers (rather than defining requirements and guiding development work) is your preference, and showcasing advanced technology to sophisticated customers energizes you.
Benefits
We offer all the benefits you would expect and more, including profit sharing. The specific benefits listed below are reflective of what we offer U.S.-based hires. We also do our best to extend identical benefits to international teammates.
* The base salary range for this role in the U.S. is between $80,000 and $150,000
* Cash-based compensation also includes profit sharing, and we contribute a percentage of your total pay each month toward your retirement
* Medical, dental, and vision plans (for many teammates, we cover 100% of the premiums)
* Up to 200 hours of paid time off a year to spend however you want
* 30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave
* Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning
* Volunteer opportunities throughout the year
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Product Management and Marketing
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