Job Opening: Tier 1 Support Analyst Location: Blanchardstown, Dublin 15 | Experience: 03 Years The Role We are looking for a motivated, customer-centric Tier 1 Support Analyst to join our Client Support Team.Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.This is an ideal entry-level role for someone passionate about IT Service Desks and software support.You will be the "face" of our HR software platform, acting as the first point of contact for our corporate clients.What Youll Do Triage & Log: Be the first responder for phone, email, and ticket inquiries, ensuring every client feels heard.Problem Solve: Guide users through system navigation and resolve routine issues using our internal knowledge base.Escalate: Identify complex technical issues and provide detailed handovers to our Tier 2 Specialists.Report Support: Help clients extract the data they need by assisting with software report filters.What Were Looking For Communication: A professional telephone manner and the ability to explain technical steps simply.Tech Savvy: Familiarity with the Microsoft Office suite and Excel.Ticketing systems like Freshdesk or Service Now would be a bonus but not a prerequisite Efficiency: Ability to manage a high volume of tasks with high attention to detail.Attitude: A proactive team player who stays calm under pressure.Why Join Us? We offer comprehensive on-the-job training and a clear path for professional development within our support function.
xsokbrcYou'll report directly to the Head of Support in a collaborative, growth-oriented environment.