Customer Service Manager
Elevate Your Career with an Exclusive Opportunity to Lead and Inspire a Team.
The Customer Service Manager will report directly to the General Manager and play a key role in leading a dedicated team to consistently deliver a warm, efficient, and memorable customer experience.
* Oversee the planning, operations, and training of the Front Desk, ensuring adherence to SOPs and brand standards.
* Implement and manage Marriott brand initiatives within the Front Office team.
* Optimize customer satisfaction through effective arrival, departure, and reservations procedures.
Key Responsibilities:
* Attend and contribute to Head of Department meetings and morning stand-ups.
* Collaborate with Accommodation to ensure timely room availability and allocation.
* Manage recruitment, training, and development of new team members.
* Maintain organization and efficiency in all administrative and filing processes.
Qualifications and Experience:
* Proven experience at least 1 year at Assistant Front Office Manager level within a similar-sized property.
* Proficiency in Front Office Systems, preferably Opera.
* Exceptional communication and interpersonal skills in English.
* Impeccable organizational abilities.
Benefits and Perks:
* Benefit from complimentary use of our Leisure Club and discounted rates at our Spa.
* Enjoy free car parking, meals provided during shifts, and hotel discounts within the Hodson Bay Group and Marriott Explore Rate Discounts across 9,300+ properties in 144 countries.
* Be recognized and rewarded through our motivational initiatives such as Employee of the Month.
* Participate in our active Sports & Social Club, fostering a positive team spirit and enjoyable working environment.
About this Role:
* Seize this rare opportunity to lead a luxury Front Office team in a world-class international brand.