Job Title: Food And Beverage Assistant
Job Description:
The Galmont Hotel & Spa is seeking a waiting staff member with flexible availability to serve customers efficiently, ensuring accurate orders with courtesy as per the company standards.
* Attend or read handover briefings to understand events and special requirements for the day.
* Set up for events according to the briefing.
* Maintain high personal hygiene to comply with Food Safety regulations and grooming policies.
* Follow all department standards outlined in SOP documents.
* Greet customers warmly and seat them where appropriate.
* Deliver customer service that is warm, personal, and engaging.
* Maintain a presence in the room during service, carrying a tray at all times.
* Take orders clearly and accurately.
* Complete till operations following procedures and using pre-allocated micros cards.
* Check guests' satisfaction with meal, beverage, and service.
* Ensure tables are clear of unnecessary items.
* Assist in documenting quality standards and adhere to these.
* Value teamwork and respect colleagues.
* Maintain close working relationships with the Kitchen Team and other departments.
* Strive for comprehensive knowledge of food and beverage products to communicate effectively.
* Provide efficient service with minimal fuss or delay.
* Perform daily cleaning duties such as sweeping, mopping, and equipment maintenance.
* Carry out extra duties like deep cleaning as required.
* Adhere to relevant legislation and ensure compliance with weights and measures, licensing, and under-age drinking laws.
* Respect guests' and colleagues' privacy and confidentiality.
Required Skills and Qualifications:
* Ability to work in a fast-paced environment.
* Excellent communication and interpersonal skills.
* Able to maintain confidentiality and discretion.
* Ability to work independently and as part of a team.
* Basic knowledge of food and beverage products.
Benefits:
* Meal Allowance
* Canteen Parking
* Staff Discounts