IT Performance
* Primary function is to provide on floor support to all critical production systems.
* Maintenance for all PM43 | PM4i and on floor label printers.
* Support critical production systems (Delford, Boxweigh, Boxload, RF Scanning, EasyLabel etc.)
* Work with the IT team to roll out and support new technologies and applications to users.
* Assist in daily duties including system back-ups, software/hardware support for PCs, laptops, printers etc.
* Interact with other team members to establish solutions and resolve problems using innovative solutions.
* Other projects as requested by the IT Operations Manager.
* Scheduled out of hours on-call emergency support.
IT Quality
* Meet or exceed support deadlines.
* Provide 1st level day to day technical support to a dynamic office and production environment.
* Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional always.
IT Compliance
* Ensure adherence to Group IT compliance & security requirements.
* Log support information and actions to the relevant database/system.
IT People
* Behave in a manner that supports and demonstrates Company values, Challenge, Sense of Urgency & Openness.
* Work with the management team to change business culture as per agreed company-wide initiatives.
Competencies
* Promotes confidence and positive attitude through honesty and professionalism in all interactions.
* Builds and maintains relationships with others at all levels to develop mutually beneficial outcomes. Uses diplomacy, tact, and interpersonal skills to support others.
* Effectively conveys information and expresses thoughts and facts in a manner that will constructively persuade, convince, and influence others.
* Demonstrates effective use of listening and questioning skills while displaying openness to other people's ideas and thoughts.
* The ability to make informed, effective, and timely decisions in a manner that is collaborative and inclusive of internal and external customer needs.
* Communicates ideas and information in an engaging manner.
* Works co-operatively with others and builds relationships within and outside of the organisation.
Skills
* Good IT skills.
* Excellent organisational and communication skills, both written and verbally with the ability to work under pressure and prioritise and deliver against deadlines.
* Self-motivated and able to act on own initiative.
* The ability to work effectively as part of a team.
* Logical and methodical thinker.
* Problem solving and analytical skills.
* Flexible and resilient approach and keen to learn.
* Demonstrates Integrity, Trust and Accountability.