ABBEY THEATRE
Job Description
Job Title:
Box Office Manager
Reports to:
Director of Operations
The Abbey Theatre0s mission is to engage effectively and imaginatively with all of Irish society through the production of ambitious and courageous theatre in all its forms.
Ireland0s National Theatre is artist-led and audience-focused, driven by ambitious ideas from theatre-makers of all disciplines, relevant to our times and communicated effectively to our audiences and stakeholders.
Our vision is to build a 21st-century theatre and company where creativity drives everything we do; developing the artists and audiences of the future.
We aim to be a confident, collaborative company, leading the way in how Irish theatre is developed, produced and shared, and where everyone who works with us knows they are contributing to one of the world0s great theatres.
Responsibilities
Ticketing
Manage all aspects of sales and ticketing to ensure a profitable, efficient day-to-day operation
Deliver strategies to increase revenue and encourage repeat attendance
Work closely with the Communications team on sales and customer service messaging
Liaise with internal teams to manage stakeholder ticketing requests
Manage access performance requirements and the Theatre for All scheme
Facilitate ticket sales for co-presentations, venue hires and agent allocations
Ensure the highest standard of customer service across all Box Office functions
Keep up to date with new technologies and sales techniques, implementing improvements where appropriate
CRM / Ticketing System (Tessitura)
Configure and maintain Tessitura for sales and ticketing operations
Ensure accurate and up-to-date event and performance information
Maintain system integrity and oversee departmental data standards
Act as a Tessitura power user and contributor to the Tessitura User Group
Identify and resolve system issues in collaboration with the Database Systems Manager
Manage customer feedback through the CRM system and report insights to senior management
Staff Management
Train staff on sales and ticketing functions of the CRM system
Motivate staff to meet sales targets, leading by example
Ensure adequate staffing levels and a supportive, inclusive work environment
Recruit, manage and mentor staff, supporting career development
Prepare staff rotas and respond to sick leave and emergency staffing needs
General
Implement and review Standard Operating Procedures (SOPs) to improve efficiency and reduce costs
Deliver departmental objectives through effective sales and customer service planning
Represent the organisation at meetings and events as required
Build and maintain relationships with industry peers and stakeholders
Ensure effective internal controls within the Box Office
Undertake other reasonable duties as required
Person Specification
The successful candidate will have:
Management experience in sales and ticketing within a customer-focused organisation
Experience working with a CRM or ticketing system (Tessitura desirable)
A passion for excellence in customer service with proven leadership ability
Demonstrated progression in roles and responsibilities
Strong organisational, communication and administrative skills
The ability to manage multiple priorities and meet deadlines under pressure
Experience managing change and implementing new systems or services
A knowledge of and interest in theatre and the arts
Terms & Conditions
Post:
Full-time (40 hours net per week)
Hours:
Variable; includes evenings and weekends.
Minimum of one Box Office shift per week required
Salary:
Commensurate with skills and experience
Probation:
6 months
Annual Leave:
24 days per annum (including Good Friday and Christmas Eve)
Public Holidays:
9 per annum
Pension:
PRSA with employer matching up to 5.5% (minimum employee contribution of 3%)
Life Assurance:
4x annual salary
Health Insurance:
Access to Abbey Theatre VHI Group Scheme with 10% employee discount
How to Apply
Applicants should submit:
A
cover letter
outlining their suitability for the role and demonstrating how their skills and experience meet the requirements of the position
A
current CV
detailing relevant experience and achievements
Applications will be accepted until 6th February ****.
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