This a key role within the Irish Ferries Sales Marketing team for the tourism business, playing a lead role on selling and organising group bookings with trade customers (groups operators, tour operators, clubs other groups) as well as managing Sail Rail and Concessionary travel, and also overseeing set-up and reporting for our contact centre phone system.Key Elements of the Role include:Overall delivery of revenue through bookings from our (coach) group customers and sail rail consumers by phone and email, whilst ensuring we deliver excellent customer service by managing a booking from end to end and responding to customers' queries in a timely and efficient manner.Coach Group Business:Managing coach group bookings requests from Irish based Tour Operators, Football Groups, Club Groups, etc, and delivering from initial request through to travelled group (incl. price quote, space requests, options, passenger lists, payments etc)Managing ongoing relationship with key operatorsWork collaboratively with the Liverpool Contact Centre on space and operator requirements.Sail Rail Business:Overseeing the sail rail business, including liaison with train companies (Irish Rail and Trainline) and with internal departments for pricing, space any other issuesDaily reporting and management of ticketsConcessions Travel:Supervising overall concessions travel management including for Trade customers, staff travel etc to ensure process is managed to agreed policy and works effectively from requests to approval to booking completion.Liaison with internal departments on space/pricing restrictionsAdministrative Support:Support the phone system set-up requirements, and perform monthly Adhoc phone reportingLiaise with Finance team on customer bank and cheque payments, weekly finance return and monthly Sail Rail tickets.Miscellaneous administrative tasks to support the contact centre.Role RequirementsThis position requires that you are well organised, self-motivated, with the ability to manage customer expectations in a fast-moving environment. You must possess strong communication and customer service skills with fluent english. In addition, the following specific experience is required:Effective team player, with a strong customer service ethos.Proven experience of selling and responding to customers on email and telephone.Prior experience in a travel reservations environment would be an advantage.Excellent written communication skills with an ability to answer agents/customers queries in a courteous and clear manner in line with company guidelines and fare policies.Excellent knowledge of Microsoft Office. Prior knowledge of inhouse reservation systems and customer communication platforms such as Freshdesk (or equivalent) will be a distinct advantage.