Customer Service Representative The successful candidate will be a problem solver who can build rapport easily with customers and exceed their expectations with their knowledge and passion. They will have excellent verbal and written social skills, as well as the ability to effectively prioritise and manage their time. The role involves multitasking across systems and applications and resolving a variety of technical issues while comfortably navigating a product environment. Responsibilities Provide World Class Customer Service. Communicate with customers via phone, email, and chat systems. Provide knowledgeable answers to questions about product, pricing, and availability Manage the sales mailbox and distribute orders/queries to the team based on regions. Work with Internal departments to anticipate and exceed customers expectations. Processing Sales Orders and associated mailbox management in various platforms Maintain above target levels on KPIs Liaising with and working alongside the ASMs to deliver best-in-class service. Participate in regular product training sessions and complete assessments. Requirements Business fluency in both written and oral English is essential. At least 2 years of relevant experience in Customer Service Customer-focused with the ability to work well in a structured team environment and with strong initiative. Excellent phone etiquette and excellent verbal, written and interpersonal skills. Ability to manage multiple tasks, organize and prioritize work. Knowledge of or interest in product and technology is desirable but full training will be provided. Benefits Competitive base salary Performance-related bonus structure Long service payments Ongoing training and development opportunities Subsidised canteen Subsidised gym membership Employee Assistance Program Bike to work scheme. Employee Discounts If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Celtic Careers is proud to be an Equal Opportunity Employer. By submitting your CV or personal details, you are providing Celtic Careers consent to process your personal data. In order to service you as a candidate this is required. Celtic Careers may contact you from time to time regarding further opportunities. Celtic Careers will not share your data with third parties without your prior consent. You can withdraw your consent at any time by emailing us at the email address above. For further information please see our Privacy Statement on our website. Skills: Customer Service Sales Lighting