Grafton Street - Sales Advisor - Clothing & Home
Join to apply for the Grafton Street - Sales Advisor - Clothing & Home role at Marks and Spencer.
Location: Dublin, Ireland
Hours: 16 hours, part time/temporary
Schedule
SUN - 16:00-20:00
TUES - 18:00-22:00
WED - 19:00-23:00
SAT - 18:00-22:00
Purpose
Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels.
Key Accountabilities
The key accountabilities describe the activities you will perform in this role:
* Customer
o Create an exceptional customer experience by proactively serving customers and modelling the service behaviours
o Always put the customer first and prioritise the customer before task
o Deliver an inspiring shopping environment through excellent standards of product presentation and availability
o Involvement in Plan A activity to support store and local community initiatives
* Selling
o Sell confidently to customers using knowledge of products and services to increase in-store and digital sales
o Ask questions to understand customer needs and offer personal recommendations
o Actively take part in store events to achieve selling targets
o Create selling opportunities at all service points
* Store
o Understand store priorities and contribute to improving store performance
o Follow safe and legal working practices
o Minimise losses and work productively
o Deliver key activity and operational processes within areas of responsibility; look for continuous improvement opportunities
* Team
o Adapt and work flexibly across the store and support colleagues to meet customer and business needs
o Own personal development and seek opportunities to grow knowledge
o Share knowledge to support learning and team performance
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