Job Description
U.S. Bank is seeking an accomplished Senior ITIL Specialist with large scale implementation and process improvement experience to contribute toward the success of our technology initiatives.
Implements and supports ITIL and process improvement initiatives that are part of ITIL strategy.
Evaluates, defines, develops, and deploys new Service Support processes and/or enhancements to existing processes.
Provides second line of support for implementation issues and questions.
Reviews and analyzes existing processes for effectiveness and efficiency and develops improvement strategies.
Analyzes documentation and technical specifications of processes under deployment or consideration to determine intended functionality.
Successful applicants will exemplify US Bank\'s ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.
Bare Minimum Qualifications
Bachelor\'s degree or equivalent work experience
ITIL Service Management Foundation certification
At least 6 years experience with the implementation and support of processes and practices for managing IT infrastructure, development and operations using the concepts and techniques of Information Technology Infrastructure Library
At least 6 years experience within a total Information Technology (IT) environment
Preferred Skills/Experience
Working experience in:
IT incident management
Business process modeling
Implementation
Information management
IT governance
Extensive experience in system and technical integration
IT systems management
Change control
IT project management
IT service improvement
IT service management (ITSM)
Location
The role offers a hybrid / flexible schedule, which means there\'s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
Posting not eligible for visa sponsorship.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities.
We provide benefits to help you protect your health and financial security; and give you peace of mind.
We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.
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