GET TO KNOW USAt Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer's lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.KNOW THE ROLECustomer ExperiencesDrive sales and deliver a superior shopping experience to our local, international and online clientsAct as an in store expert with extensive knowledge of designer luxury brandsEnhance the customer experience through new innovation and digital servicesMeeting and exceeding our customer's needs through product knowledge and building rapportProviding a professional after sales serviceIntroducing additional services including events and promotions throughout the storeBuilding customer loyalty through attentive services and showcasing our loyalty programIdentify and utilise opportunities to attract new clientsPeopleWorking as part of team, delivering extraordinary service to both external and internal customersEnsuring communication is open and clear within the teamContributing to team targets and goalsAttending team briefings daily to understand targets and promotionsLiving and showcasing the behaviours associated with the Brown Thomas Arnotts people valuesProductBeing passionate and enthusiastic about products and services availableAcquiring and updating product knowledge through supplier training, product labels, magazines etcKeeping up to date with new product launches including new pop-up storesPromote the sustainable edit across your departmentBeing aware of product lines in other departments and introducing related product to the customerBeing knowledgeable of additional services on offer throughout the store including events and promotionsDestinationsMaintaining the highest level of merchandising standardsReplenishing stock ensuring that all items/products are out on the shopfloorFollowing health and safety procedures and security proceduresLearn, understand and comply with all company policy and proceduresGeneralAchieving daily/weekly targetsPerforming till procedures correctly and efficientlyPreparing for and assisting in the process of stocktakingKNOW WHAT WE'RE LOOKING FORYou must be goal oriented, self-motivated and possess an entrepreneurial spirit which sparks creativity and resourcefulness.You will create a strong first impression and build lasting relationships based on trust with clients.You will be comfortable using a variety of communications methods to craft a shopping experience for customers which is innovative, easy and inspiring and which will drive sales.You will be social media savvy and will foster relationships using both existing and fresh social media methods.You will have superior market, product & brand awareness, and exceptional ability to match to customers' needsAble to create a strong first impression with impeccable grooming and personal presentation.Extensive product knowledge of luxury brands. • Service orientated with the ability to work to tight deadlines.Using a variety of communications methods, you will craft a shopping experience for customers which is easy, inspiring, and productive.Drive the relationship with their clients using new sophisticated social media methodsStrong knowledge of MS Office with particular strength in preparing MS PowerPoint presentations.Highly organised and able to manage more than one project at a time.Demonstrates excellent attention to detail.Must have a flexible approach and great communication skills.KNOW WHAT'S IN IT FOR YOUWe believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we're proud to have been recognised by multiple industry bodies for our progressive workplace culture.As a Brown Thomas Arnotts team member, you will benefit from:Competitive SalaryContributory Pension SchemeCompetitive annual leave entitlementTeam Member discount across the world's most iconic brandsRecognition Days for Volunteering & WellbeingWellbeing InitiativesExtensive Learning & Development OfferingsLeading Talent ProgrammesFlexible Working ModelAdditional BenefitsKNOW HOW WE WORKExperience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer's lives better.We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don't discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren't just welcomed – they're positively nurtured. After all, we want you to bring your whole self to work. Please contact us at .ietorequest accommodation.