About the Role
We are seeking a seasoned professional to lead our customer service team. As a key member of our organization, you will be responsible for developing and implementing strategies to improve customer satisfaction.
This is an excellent opportunity for a talented individual who is passionate about delivering exceptional service and results-driven.
Key Responsibilities:
* Lead and support a team of customer service representatives, fostering a positive and productive work environment.
* Proven experience in a customer-focused role with strong leadership and team management skills.
* Excellent communication and interpersonal skills with ability to handle escalated issues with professionalism and tact.
Requirements:
* Proficient in using Microsoft Office & Enterprise Resource Planning software.
* Strong experience of working in a corporate office environment with ability to adapt to changing priorities.
* Strong analytical skills and ability to interpret data to drive performance improvements.