Large Commercial Customer Success Manager (Italian Speaker)
Udemy is hiring a Large Commercial Customer Success Manager (Italian Speaker). You will manage a book of business of Commercial customers in the EMEA region, driving engagement, revenue retention and expansion through a combination of high‑touch and tech‑touch strategies, and serving as a trusted advisor to executive stakeholders.
What you'll be doing
Manage a book of approximately 60-70 large Commercial customers across the EMEA region
Drive engagement and revenue retention of your book by using a combination of high-touch and tech-touch strategies
Renew customer contracts and partner with Sales to achieve expansion targets
Build trusted advisor relationships at the executive level and consult with customers on their internal learning and development strategy
Lead customer meetings along the full lifecycle: Kick off, Partnership Planning, Business Reviews, Renewals meetings (and any ad hoc meetings)
Develop individual success plans for each customer to ensure UB adoption, expansion and loyalty across your portfolio
Develop expertise about the use cases of small to mid-sized customers who have purchased Udemy Business
Be an expert on the Udemy Business platform with a deep understanding of our technology and content
Be a voice of the customer and proactively communicate customer feedback to cross-functional teams and leadership
Own the creation of internal and customer-facing processes, programs and materials to improve the quality and efficiency of the Customer Success department
What you’ll have
Language fluency in Italian and English, with additional language capabilities in French and / or Spanish preferred
3+ years of B2B customer success, account management, consulting and/or sales experience. SaaS experience is a plus
Been accountable to a revenue goal
Experience collaborating across teams toward a common goal – Love for teamwork
Why work here
You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. AI is real here and we use it in the way we learn and the way we work.
You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.
You’ll Build With Others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.
You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?
Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.
Our Benefits Start With U
Our benefits start with you and are built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits pages to understand some of the benefits we offer. For details on region-specific benefits, please refer to information provided during the hiring process.
Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
E-Learning Providers
Location: Dublin, Ireland
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