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Assistant Manager Job Description
We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.
Responsibilities:
* Supporting the Store Manager in effectively running all store operations to meet or exceed sales & KPI targets. Setting clear sales goals, tracking performance, and evolving processes for continuous store growth.
* Creating a positive team culture through recruiting, training, and developing staff. Building a motivated, high-performing team to increase store success.
* Analyzing sales data and financial reports to make informed decisions alongside the Store Manager, identifying opportunities operationally & commercially.
* Acting as the point of contact in the manager’s absence.
* Providing excellent customer service, addressing inquiries, and resolving complaints professionally.
* Managing day-to-day operations, including opening and closing procedures.
* Supporting cash management tasks such as processing transactions and reconciling tills.
* Participating in hiring, onboarding, and training new employees.
* Providing feedback and coaching to colleagues to improve performance.
* Supporting the Store Manager in maintaining colleague schedules for proper coverage and productivity.
Role Objectives and KPIs:
* Contributing to achieving or exceeding the store's monthly sales target.
* Driving additional KPIs including Units, Conversion, ATV, UPT.
* Achieving upselling and cross-selling targets.
* Maintaining a high Net Promoter Score.
* Ensuring stock accuracy during store audits.
* Ensuring all new colleagues complete mandatory training.
* Meeting or exceeding employee satisfaction and engagement survey benchmarks.
* Keeping operational costs within budget.
Skills and Experience:
* Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
* Passionate about retail with a good understanding of current trends and competitors.
* Experience in coaching and developing individuals.
* Proven track record of achieving and exceeding sales targets and KPIs.
* Ability to analyze KPI data for commercial decision-making.
* Keen eye for detail and commerciality; experience in visual merchandising is advantageous.
* Ability to promote JD Group values to stakeholders.
Employee Benefits:
* Quarterly discretionary bonus schemes.
* 30% company discount on many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts through our online benefits platform (TELUS Health).
* Access to digital health and well-being services (TELUS Health).
* Health cash plans.
* Internal development courses for personal and professional growth.
* Opportunities for apprenticeships and accredited qualifications (England only).
* Discounted gym memberships at JD Gyms.
* Life assurance.
* Access to colleague networks and support initiatives for positive change.
* Opportunities to volunteer and contribute to JD Foundation.
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