Main Purpose
The Customer Experience Associate/Representative respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations, and resolve complaints or technical concern. Support the delivery of administrative and operations assistance to sales and distribution team, designed to promote revenue growth, margins, productivity, and exceptional levels of customer satisfaction. This is a 6-month fixed term contract position.
Responsibilities
* Provide timely, accurate and competent response to customer's inquiries via webchat, email, or phone. Proactively address customer concerns with confidence. Escalate and collaborate with internal teams, when needed.
* Assist sales/distribution team and other colleagues across the organization, to enhance and streamline the workflow within the business division
* Provide administrative support to sales team for BP, Deal and Quote creation and Maintenance
* Prepare quotes and submit to sales/customers within specified timelines
* Validation and order entry of customer purchase orders within specified timelines
* Adhere to all post order entry activities, including but not limited to order acknowledgement, organize, and oversee the shipments, issue customer invoice and other supporting documents,
* Ensure timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment
* Be an advocate of our organization and strive to exceed in customer satisfaction ratings
* Collaborate with Customers, Strategic Partners, service providers, and other Taoglas departments such as sales, distribution, and production teams
* Participate and support the new initiatives for CX team, contribute with ideas and feedback to the continuous improvements
Knowledge and Experience
* Minimum 1 years of customer service of customer service/sales process positions, ideally in electrical manufacturing or wireless industry
* Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on quality in customer experience
* Attention to detail and order entry accuracy.
* Strong PC literacy skills
* Effective interpersonal and communication skills.
* Positive attitude with a willingness to learn.
* Creativity and strong problem-solving skills.
* Ability to work effectively both independently and as part of a team.
* Multi-Tasking and Time Management skills.
Desirable Qualifications and Skills
* High level proficiency in the MS Office required
* Prior experience of Data Entry, Order processing and Management using SAP BI or other ERP system
* Prior experience of Hubspot CRM and SLA Ticketing systems a bonus
* Business fluent in written and spoken English, other European languages represent a plus
Location
Ireland -
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About us
At Taoglas we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth. We are hiring the best people and helping them grow both professionally and personally, to ensure a bright future.
About us
We tackle real-world engineering challenges faced during the development of complex RF and wireless systems. Our antennas, advanced IoT components, and custom design services are the building blocks you need to bring connectivity solutions to market on time, the first time.
Since our foundation in 2004, we have grown from our heritage in antennas to having engineering resources, state-of-the-art test chambers, and pre-certification centers around the world. Our global team works obsessively to deliver an uninterrupted supply chain for rapid local delivery and seamless support internationally.
Our commitment to continuous innovation, proactive customer service, and quality you can trust builds partnerships that don't end with a single IoT component. We engineer solutions that deliver long-term peace of mind to our customers and colleagues, creating time and space to work together to advance global connectivity.