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Senior Search Consultant at Connexus Recruit
Head of Customer Excellence | Driving CX Innovation in Energy & Sustainability
We’re partnering with a forward-thinking energy solutions company that’s transforming how businesses and homes consume, manage, and think about energy. With a focus on sustainability, digital platforms, and customer empowerment, this organisation is leading the way with solutions like solar energy, EV charging, and smart energy analytics.
Following continued investment and growth, they’re now hiring for a brand-new leadership position — Head of Customer Excellence — to take customer experience and operations to the next level.
About the Role
This is a strategic, high-impact position reporting directly into the Group Chief Commercial Officer and leading a team of six. With a new CRM and billing platform launching in Q2 2025, this is a unique opportunity to shape the future of the post-sales journey and customer operations roadmap from day one.
You’ll be responsible for driving customer satisfaction, retention, and operational excellence — creating seamless journeys across the entire customer lifecycle.
What You’ll Be Doing
* Designing and delivering best-in-class customer experience strategies
* Leading and mentoring the Customer Excellence team
* Streamlining post-sale and lifecycle management processes
* Driving continuous improvement through data, KPIs, and customer insight
* Collaborating cross-functionally with sales, marketing, tech, and energy services
* Championing a customer-first culture across the organisation
* Supporting sustainability goals through service excellence
* Maximising the use of Salesforce and digital tools to enhance service delivery
What We’re Looking For
* You’ll bring 5–7+ years in a senior customer operations or excellence leadership role, ideally from a fast-paced B2B or B2C services environment.
We’re looking for someone with:
* A customer-obsessed mindset and strong commercial awareness
* Proven leadership and people management experience
* Excellent communication and stakeholder engagement skills
* A data-driven and digitally-savvy approach (Salesforce experience preferred)
* A strategic mindset paired with hands-on execution
* A passion for sustainability, technology, and continuous improvement
Location: Dublin (3–4 days onsite per week)
Ready to make your mark?
If you’re excited by the opportunity to lead a game-changing CX function in the energy space, we’d love to hear from you.
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service, Project Management, and Business Development
* Industries
Services for Renewable Energy, Utilities, and Technology, Information and Media
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