Job Title: Customs Office Supervisor
As a key member of our customs clearance team, you will play a pivotal role in ensuring the smooth processing of over 100,000 declarations annually.
Primary Responsibilities:
* Support and supervise the Data Entry team, resolving queries and providing guidance as needed.
* Act as the escalation point for departmental issues, driving resolution and improvement.
* Oversee the onboarding and training of new staff members, promoting a culture of excellence and growth.
* Allocate declaration assignments efficiently and fairly, meeting business timelines and deadlines.
* Review and optimize processes to enhance efficiency, eliminate duplication, and drive continuous improvement.
* Design, document, and implement new procedures where necessary, fostering innovation and best practices.
Essential Skills and Qualifications:
* Proven experience in customs procedures and requirements is essential.
* Previous supervisory experience is highly valued.
* Strong leadership and interpersonal skills are required, with the ability to motivate and improve team performance.
Additional Requirements include willingness to undertake additional duties assigned by management, participation in annual performance reviews, and adherence to company policies including Health & Safety, Employment, Quality, and Environmental policies.