We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We're full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we're equipped and ready to meet it. We live our values, we're purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We're ambitious for our clients, our communities – and for you. Whether you're starting out on your career or well established, whether you're a lawyer or in business services. If you're looking for what's next, we are too.
Location
This role is based in our Dublin office and includes travel to our Belfast office as required.
What to expect
For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. It's energetic, fast-moving and there's always something new to get involved in. You will get exposure across geographies and the firm as a whole. The future is a place of opportunity. Focusing on your success and for what's next, will ensure you thrive too.
The Team – Workplace
The team's primary objective is to create and maintain innovative, safe, sustainable and agile workspace environments that promote wellbeing, service delivery and client excellence consistency to the highest standards.
Workplace have teams across all international LLP offices led by Workplace Services Managers or Office Managers depending on the country. Workplace Service is one function of this department, supported closely by an Environment Health & Safety, Contracts, and Property & Projects team with an international outlook.
Role and key responsibilities
Responsible and accountable for all regional Workplace Services delivery including the day to day support of Office Managers and Reception teams as well as the office space to achieve delivery of service excellence to internal and external clients of Eversheds Sutherland.
This is a stimulating role for an experienced professional services Workspace, Facilities, or Office Manager seeking a diverse, challenging and regional role. It offers the opportunity to work directly with regional Partners, Office Managers and the international senior Workplace operational team.
We value collaboration and those with an ability to prioritise and deliver Workplace Service and Client excellence, in all we do internally and externally. Clients are at the heart of what we do. An ability to work with other internal teams, think about client interest first and deliver to that, is a must.
This role requires a personality type that is interested in delivering the highest of standards within our workspaces, and who is comfortable in communicating and building relationships not only at a regional level but globally.
The role involves:
* Processes: Developing and maintaining consistent processes, 'playbooks' and reporting for workplace services across the region (in co-ordination with our 4 Workplace teams) including BCM planning and security.
* Strategy: Reviewing our strategy for the delivery of third party services across the region – ensuring that we have the best model that ensures service excellence & consistency, KPIs and optimal cost / value.
* Innovation: Ensuring that there is a constant focus on innovation – working with the Senior Workplace Services Manager, based in UK, to ensure that we supporting our stakeholders and clients.
* Mentoring & Support: Ensuring that we are providing the necessary support and training for our staff, with a plan to support this.
* Finance: Work with our central Business Management team on the annual budget and the ongoing monitoring of our forecast against budget, to ensure that we are in line. Ensure that all invoices are scrutinised and paid on time.
* ISO audits: Understanding of and requirement to support our 14001, 27001 and 45001 accreditations.
You will need to want a role where you can:
* Support a regional team delivering facilities and office management activity.
* Develop strong relationships with other teams and lawyers.
* Understand the cultural differences between countries within the region.
* Focus on service delivery, people and contract management.
* Report on the regional activity on an international level.
* The successful candidate will work with the Senior Workplace Manager (International) to ensure consistency of services and standards within the Ireland region.
* In Dublin, manage and mentor a WPS team, fostering a collaborative and high-performance culture. In Belfast, work with and support the local Office Manager with the delivery of Workplace Services.
* Assist senior Workplace management to ensure all operational processes meet client specific audit and regulatory requirements across the region.
* Supporting the operational delivery of our EHS strategy at regional level working closing with the Environment, Health & Safety manager and team including leading and participating in a future Ireland EHS committee
* Supporting projects team with on the ground support and knowledge in relation to office moves, refurbishments and capital expenditure.
* Build appropriate development plans for to support Belfast Office Manager, ensuring that they are all equipped with the appropriate operational skills and knowledge to deliver Workplace service excellence.
* Lead agile working to benefit our firm, our clients and our people. Our aim is to provide agile spaces that offer a variety of settings to support concentration, collaboration, high performance and wellbeing.
* Support the contracts team to ensure that all third party suppliers in the region are onboarded and compliant with ESI policies.
* Direct line management of the support team, evaluation of challenges, proactive decision making, implementation of efficient working practices including challenging limitations and championing change. Strong and effective communication and relationship management with stakeholders and excellent client service at the forefront in all that is delivered.
* Positively adapting to change and continual process improvement, supporting the wider business strategy and having a sound understanding of Eversheds-Sutherland to support stakeholder priorities. Providing opportunities for growth, engagement and collaboration, enabling support staff to flourish and excel in their roles.
Skills & Experience
* The job holder will be an experienced Workplace, Facilities, or Office Manager preferably from an agile background or professional services demonstrating at least 3 years in an operational role with knowledge of Environment Health and Safety practice within the Ireland region.
* The job holder should have experience in contract management, space planning, change management, Landlord relations, operational budgeting, office relocations or refurbishments with some preferable project management skill.
* The job holder must demonstrate the capability for developing staff through various means such as effective delegation, encouraging contributions from team members as appropriate; undertaking regular reviews of objectives and skills of team members; use of a range of management approaches such as supervision, mentoring, appraisal, etc.
* Experience of managing poor performance, attendance and disciplinary cases.
* Good analytical skills, comfortable with maintaining a focus on operational metrics.
What's in it for you?
At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world.
* We're fair, transparent and equitable.
* We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance.
* We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working.
* We support your health and performance through our dental, healthcare and wellness support.
* We support everything you are and all you bring through our powerful commitment to diversity and inclusion.
* We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs.
* We provide experience and opportunity through international and cross-function exposure.
* We provide an opportunity to give back through our pro bono work and community engagement.
* We help you plan ahead through retirement planning, insurance and assurance.
Diversity & Inclusion
At Eversheds Sutherland, "Inclusive" is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients' goals: together.
We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations.
Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.
We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you.
For you,
For your success.
And what's next.