Career Vision Recruiters are currently recruiting a Front Office Manager to lead and inspire the Front Office team for our client in Co. Leitrim. Responsible for Reception, Reservations, Day and Night Porters. This is an exciting, career-defining role for an experienced, energetic, and innovative hospitality professional.
Overview
Lead the daily operations of the Front Office department, ensuring smooth, efficient service and guest satisfaction, in a luxury hotel environment.
Responsibilities
* Lead the daily operations of the Front Office department ensuring smooth, efficient service and guest satisfaction.
* Ensure all Front Office staff deliver outstanding service in line with the hotel’s luxury standards.
* Train and manage the team on key systems to ensure data accuracy and efficient booking management.
* Manage online booking channels and implement rate changes as needed to maximise revenue.
* Support the wider hotel team with effective communication of daily events, arrivals/departures, and group functions.
* Monitor and enhance guest experience through active management of reservations, check-ins/outs, and issue resolution.
* Implement and maintain SOPs, ensuring regular training, coaching, and performance evaluation.
* Work closely with Sales and Senior Management on strategies to maximise occupancy.
* Prepare departmental rosters aligned with business needs, manage budgets and costs efficiently.
* Maintain high standards in cash and credit card handling, reporting, and audits.
* Foster a positive, collaborative team culture and implement ongoing staff development initiatives.
What we're looking for
* Previous experience in a Front Office Management or Revenue Management role in a 4 or 5-star hotel.
* Strong leadership skills with the ability to inspire and develop high-performing teams.
* Excellent communication, problem-solving, and interpersonal skills.
* Knowledge of hotel reservation and property management systems (Visual One, Avvio or similar).
* A guest-focused approach and a genuine passion for hospitality.
* Strong commercial acumen with experience in budgeting, forecasting, and reporting.
If you would like to learn more please reach out to Karen by submitting your updated CV through the link provided!
Skills
* Guest relations
* Front desk
* Reservations
* Yield Management
* Guest Management
Benefits
* Gym
* Meal Allowance / Canteen
* Parking
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Administrative and Support Services
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