Join our team as we have a fantastic new vacancy for an experienced Reception Manager at The Johnstown EstateReporting to the Rooms Division Manager duties include:To actively manage and develop the Reception teamHandle all guest enquiries and complaints in a professional mannerA thorough knowledge of the Opera Property Management System is required to ensure correct procedures are always followedTo ensure that service levels are maintained to the highest degree and particular attention is paid to client care to ensure that all guests receive the highest quality of service and attentionEnsure all cash, guest charges, floats and till procedures are carried out in accordance with Company policySome of the benefits of work with us are:Meals on dutyGym memberships at our Leisure ClubUniforms providedThe successful candidate should have previous experience in a 4 star Hotel or similar. They should be customer-focused, have excellent communication and leadership skills, and a good eye for detail.