Customer Success Manager - Remote from IrelandThis role is offered by E-Frontiers. Your actual pay will depend on your skills and experience. Please talk with your recruiter for more details.Base pay rangeDirect message the job poster from E-Frontiers for details.Position DetailsCustomer Success Manager - Cybersecurity SaaSRemote - Ireland onlySalary: €40,000 base + €10,000 commissionWe are seeking a Customer Success Manager to join a fast-growing Irish SaaS company specializing in cybersecurity solutions for MSPs and direct clients worldwide. Your role will be to act as a trusted partner, helping customers achieve their goals, drive product adoption, and maximize value from industry-leading security tools.ResponsibilitiesEngage proactively with a portfolio of MSP and direct clients, creating tailored Customer Success Plans.Build strong stakeholder relationships and understand each client's decision-making process and objectives.Collaborate with internal teams (sales, product, engineering, support, marketing) to ensure a seamless customer experience.Monitor account health, manage renewals, mitigate churn, and identify upsell or cross-sell opportunities.Maintain accurate account data and share customer insights with leadership.About YouProven experience in Customer Success, account management, or similar client-facing roles, ideally in SaaS.Skilled in customer planning, relationship management, and stakeholder engagement.Strong problem-solving skills with a customer-first approach.Excellent communication, presentation, and organizational skills.Comfortable working with data to measure success and identify opportunities.Able to thrive in a high-volume (100+ clients), fast-paced environment.Currently residing in Ireland with full working rights.Join a high-growth, private-equity-backed cybersecurity company where innovation, quick decision-making, and collaboration are valued. Benefits include health insurance, pension, 24 days annual leave, paid sick leave, income protection, and an active social calendar.Ready to make an impact as a Customer Success Manager? Apply today!Job DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeIndustriesSoftware Development and TechnologyInformation and InternetReferrals increase your chances of interviewing at E-Frontiers by 2x.Get notified about new Customer Success Manager jobs in Ireland.
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