Sr.
Associate JP, Global Solutions and Risk Compliance (GSRC)
Job ID: ******* | ICP-Dalian branch - J15
The Global Solutions and Risk Compliance (GSRC) organization is a component of Amazon's operations, dedicated to ensuring the compliance of its products and services worldwide.
GSRC's core mission is to keep customers, partners, and associates safe while protecting the company from legal and regulatory risks.
With a diverse global team spanning across India, China, Poland, Romania, Netherlands, Jordan, Philippines and Costa Rica, GSRC partners with its stakeholders to classify products and ensure regulatory and legal compliance for product listings.
GSRC raises the bar on quality by implementing operational changes matching the everchanging regulatory space.
The team designs global, consistent, and scalable solutions and prioritize a blend between technology-driven and human decision-making processes.
GSRC believes that innovation thrives on diversity, fostering an inclusive and equitable culture that empowers employees with opportunities for learning and development.
Key responsibilities
Review the latest product information as per Standard Operations Procedures (SOP) and cross-check it against the relevant regulatory documentation.
Classify products using various Amazon-specific tools and systems to ensure compliance requirements for availability on Amazon.
Work closely with your manager and the Process Experts to address deviations from standard SOPs and seek guidance when necessary.
Maintain detailed records of assigned tasks and utilize standardized reports to prioritize work, ensuring you meet Quality, Productivity and Service Level Agreement targets.
Identify opportunities for improvement and collaborate with partner teams to explore ways to reduce manual effort, such as automating reports using Excel queries.
Share feedback on SOPs to contribute to ongoing refinement of operational processes.
Participate in knowledge-sharing sessions and contribute your expertise and learnings.
As a mentor, support peers by answering queries and providing process-level training when needed.
Required Skills
Ability to use Microsoft Excel tool as per role requirements (filtering and sorting in data sets, cell referencing, pivot tables, data validation, etc.).
Basic understanding of SQL, ability to self-service defined queries and retrieve data from a database.
Knowledgeable in Customer Relationship Management tools, managing customer data and tracking interactions.
Attention to detail and ability to analyze and identify patterns across data sets and information.
Problem-solving skills with the ability to find solutions through logic, intuition, creativity, and design thinking.
Commitment to investigation, research, and diving deep to seek facts.
Ability to understand, interpret, critique, analyze and communicate data.
Basic Qualifications
Bachelor's degree
Experience with Microsoft Office products and applications
Japanese N1 (or equivalent) proficiency in verbal and written communication
English B2+ (or equivalent) proficiency in verbal and written communication
Preferred Qualifications
Knowledge of consumer product compliance processes and regulations
Experience in regulatory compliance management with government agencies
2+ year work experience in Business Process Outsourcing in domains such as accounting, regulatory compliance, payment processing, IT services, human resources, quality assurance
Advanced Excel skills (VBA)
Knowledge of database querying (SQL)
Experience as a quality auditor in retail chain management, Fast Moving Consumer Goods company, or corporate role
Experience with data analysis in quantitative fields and building data and decision support systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
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October 7, **** (Updated 1 minute ago)
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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