Supplier & Customer Technical Coordinator - 5 months contract Full-time contract role managing customer experience and service level in a fast- moving environment. You will be assisting customers on a daily basis through scheduling activities related to installations, technical visits, hardware replacement, working closely with installation partners and customer support colleagues. Responsibilities: Single point of contact, ensuring that the customers requests are carried out on schedule Coordinate activities between customer and installation vendor Make sure the customer is comfortable with the product, checking the installations are complete and up to date; Actively work with other departments as well as deal with customers and vendors on a daily basis Handle incoming customer requests, both from ext/internal calls & emails and from vendors by raising and managing cases with end-to-end accountability including understanding different systems (CRM) Recognise the patterns for recurring matters and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level You will bring: A strong understanding of products. Of what drives customer satisfaction, and willingness to develop further professionally Automotive telematics background and experience in a customer-facing role Exp with industrial systems, electronics, or similar hands-on work is a plus Exp in Vendor Management and scheduling servicing Fluent written and verbal communication in, English and another European language is a plus Experience with CRM systems such as Salesforce would be preferred Strong communication and listening skills Well-developed time management and prioritisation skills Structured "can-do" approach to open matters and tasks in a demanding environment Methodical and conscientious documentation skills Willingness to develop while identifying opportunities over self-reflection Can work under pressure If you are open to working on a contract for 5 months please apply to discuss further Skills: supplier management problem solving vendor management Benefits: pro rata