Job Summary:
A key leadership role is available within our Motor Damage division, overseeing a team of approximately 20 claims professionals. The primary focus is on delivering an exceptional service experience to brokers and large commercial clients.
About the Role:
The Senior Motor Claims Operations Manager will lead and motivate their team, ensuring service delivery meets and exceeds expectations. They will act as the primary contact point for major brokers and large commercial clients, developing strong relationships through regular engagement. This includes face-to-face meetings with brokers and clients, as well as overseeing reporting, communications, and performance metrics to ensure quality and consistency.
Main Responsibilities:
- Lead and manage a team of claims professionals
- Develop and maintain strong relationships with brokers and large commercial clients
- Oversee reporting, communications, and performance metrics to ensure quality and consistency
Requirements:
- Experience in a leadership or management role within claims or commercial insurance
- Strong track record of managing broker or large client relationships
- Proven ability to manage and develop teams, ideally 15+ people
- Excellent communication and stakeholder management skills
What We Offer:
- Hybrid working model with flexibility
- On-site facilities including a new gym and free hot lunches
- Opportunity to shape a leadership position with direct influence on client relationships and service delivery