Location
South Dublin, County Dublin, Ireland
Overall Job Purpose
The ideal candidate will be responsible for keeping all lobbies and public facilities in a neat and clean condition, ensuring high quality 4* standards at all times in the bedrooms, corridors, public areas to the set standard of the Talbot Collection, promoting a positive, efficient, results‑driven and oriented working environment within the accommodation department, delivering exceptional friendly service at all times to every guest in line with the Talbot Collection ‘Empower Your Excellence’ customer service program, and being respectful, polite, friendly and unfailingly helpful in all dealings with guests and colleagues alike, recognising that you are an ‘ambassador’ of the Talbot Collection at all times.
Responsibilities and Duties
Ensure all public areas are kept clean and tidy and maintained in a safe manner in accordance with the hotel health and safety guidelines.
Ensure all carpets, floors in the bedrooms and public areas are clean and tidy using caution signage when necessary according to health and safety regulations as per SOPs.
Ensure all toilets and guest bathrooms are clean, sanitised and restocked with toiletries as per SOPs.
Adhere to all Fire, Safety and Hygiene regulations and to comply with the Health and Safety at work act 2005 as detailed in your staff handbook.
Have a comprehensive knowledge of the appropriate use of various cleaning materials, detergents and cleaning equipment.
Assist guests in public areas when required.
Deal with customer complaints in an efficient and professional manner and notify Management of these.
Qualifications
Previous experience working in the accommodation department of a 4* hotel is desirable but not essential.
Good communication skills.
Communicative level of English.
Flexible and available to work weekends.
Benefits
One of the Best Places to Work in Hospitality 2025 as awarded by the Great Place Work.
Training and Development Opportunities – we invest in our people.
Being part of a progressive & growing company.
Contributory company pension scheme (12 month service requirement).
Company Life Insurance Scheme.
Free parking.Complimentary Talbot Fit Membership.
Staff meals.
Friends and Family Rates.
Talbot Collection Stillorgan is an equal opportunities employer.
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