PURPOSE OF THE JOB
Collaborating within The IFM team, the person is to embody and deliver a 5-star experience with energy, passion and presence to all users in our clients premises.
Reporting into the Contract Manager this vital, fluid position sets the tone of the flow of the user experience by completing proactive walks and fault-finding management and reporting.
MAIN DUTIES AND RESPONSIBILITIES
Provide an exceptional workplace experience to all building occupant's
Site Standards Auditing
Clean desk policy
Housekeeping
Events
Waste
Workplace Initiatives
Develop and maintain fantastic communication with key colleagues
Fostering and living a team spirit culture attending daily Team meetings to ensure all departments are communicating key events and working in collaboration
Manage consumables and asset management
Support the Facilities Manager in the management of all sub-contracted services and ensure all services provided are resourced and maintained to a high standard and within the client's guidelines.
Including the competent completion of inductions, ATWs, DRAs when required
Report health and safety hazards and raise tickets
Support the Facilities Manager in monitoring services and suppliers and ensure that the required standards are maintained ensuring SLA's & KPI's are achieved as well ensuring the site remains compliant with current Health & Safety legislation at all times.
Ensure all building communication is up to date and in line with company expectations and have relevant, in date information displayed at all times.
Including, but not limited to, building notice boards, Clip frames, floor maps
Become a Moves and Changes liaison, provide portering and planning support when required
To be familiarised with the help desk and contract manager roles to provide cover as and when required
Ad hoc admin duties
To drive positive feedback and log same
Gather data for the client and CBRE report
To attend meetings where needed
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