Graduate IT Helpdesk Support Analyst – Enterprise IrelandLocation:Dublin (East Point)Start Date:February to 2027 intake)Application Deadline:30 January 2026Enterprise Ireland is excited to welcome a motivated and ambitious IT graduate to join our Helpdesk team. This is a fantastic opportunity to begin your career in a dynamic, supportive environment where your growth and learning are central to our mission. About the RoleAs a Graduate IT Helpdesk support analyst, you will be the first point of contact for technical support across the organisation. You'll gain hands-on experience troubleshooting hardware and software issues, supporting end‑users, and contributing to the smooth running of our IT environment.This role is ideal for graduates who are passionate about technology, love problem‑solving, and want to build solid foundations for a future career in IT support, systems administration, cybersecurity, or related fields. What You'll Be DoingProviding first‑line technical support to staff across Enterprise IrelandManaging helpdesk tickets, diagnosing issues, and offering clear solutionsSupporting hardware setup, maintenance, and upgradesAssisting with software installs, configurations, and troubleshootingEnsuring excellent customer service and user experienceCollaborating with the wider IT team on improvements and systems projects What We're Looking ForA recent or soon‑to‑graduate student with a degree in IT, Computer Science, or a related disciplineStrong communication and interpersonal skillsA proactive attitude with a passion for learningProblem‑solving ability and comfort working in a fast‑paced environmentExperience with Microsoft 365, Windows environments, or ticketing systems (an advantage)