Overview:
Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base.
As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about.
Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result, our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable.
To deliver this, we strive to hire the individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution.
The Floor Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit, and inspire their team through their passion and belief in our brands.
Responsibilities:
Responsibilities include:
* Ensure the efficient running of the shop floor, to achieve the highest levels of customer service, sales, and profit.
* Support the management team managing all personnel, product and merchandising functions, business processes and results for their store.
* Communicate with staff daily their individual sales goals, key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve.
* Hold 'one-minute meetings' at the end of employees' shifts; summarize their performance results, provide constructive feedback and recognition.
* Execute and model company established best practices in Customer Service, Store Operations, Loss Prevention, and Point of Sale.
* Achieve company standards/goals for personal sales results: sales v. budgets, sales per hour and units per transaction.
* Respond to and communicate with the Store Manager on all competitors, community information that could impact company business.
* Focus staff on the importance of quality relationships with internal and external customers.
* Effectively manage customer complaints in a timely and effective way.
* Analyze store level reports and create action plans to improve results.
* Effectively communicate with the Store Manager regarding day-to-day operational issues of the store.
* Manager-on-duty functions; manage store opening/closing functions and the sales floor.
Qualifications:
You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand.
* You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
* You'll be an effective communicator with the ability to cultivate belonging.
* You collaborate to win and recognize and celebrate the contributions and achievements of others.
* You are courageous in giving feedback that promotes positive behavioral change.
* You adapt fast and work with pace.
* You are energetic and inspire trust showing a clear presence on the shop floor.
* You'll approach all issues with a 'can do' approach and make informed decisions to find in store solutions.