Graduate Customer Service Representative Late Evening Shift (5pm to 1am) Our client, a Galway based healthcare business, seeks to hire a customer service representative. This is a permanent role reporting to the customer service manager. This is an on-site role. This is a night shift position.5pm to 1am working hours. This role will be Monday to Friday working hours. Driver license needed due to late hours, no public transport - This role is based Briarhill in Galway City. This role is ideal for a recent college graduate or someone coming from a bar and hospitality background. RESPONSIBILITIES: *Respond promptly to Brand Partner and Customer inquiries via phone, email, and live chat. *Address and resolve concerns related to orders, product information, refunds, commissions, and account issues. *Handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction. *Provide clear guidance on company policies, promotions, and compensation plans. *Maintain up-to-date knowledge of company products, business models, and compliance guidelines. *Process refunds, exchanges, and adjustments in accordance with company policies. *Accurately document customer interactions and escalate complex issues to the appropriate department. *Assist Brand Partners in navigating back-office systems and understanding their earnings and orders. *Represent the company in a professional, courteous, and knowledgeable manner. *Work collaboratively with other departments to ensure a seamless customer experience. *Follow company procedures and industry regulations to maintain compliance. OTHER *Completes all company training and follows established policies and procedures. *Performs all other duties as assigned. QUALIFICATIONS AND EXPERIENCE *Native language speaker of one or more language. *Fluency in spoken and written English. *Previous experience in Customer Service, preferably in network marketing, direct sales. *Strong communications skills. *Excellent problem-solving skills and attention to detail. *Ability to work both independently and as part of a team. *Excellent telephone and customer service skills. For more information, please contact Skills: communication interpersonal friendly