OverviewWe are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments — no matter how big or small — can be traced back to an idea’s single spark.It’s that spark — that inner drive — that sets our people apart from our competitors. It enables us not just to pull off game-changing feats after game-changing feats but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Here is an opportunity is to be part of HCL TechnologiesRoleTitle of role – FSO/Network EngineerLocation – Cork Little Island, IrelandEmployment Type - PermanentResponsibilitiesYou will be responsible and accountable for end to end Infrastructure operations and work with different types of Ethernet and fiber Cables. Follow cabling standards (TIA-568 standard) & fiber testing equipmentUnder break fix activities repair/replace faulty equipment and software to the applicable OEM recommendation, peripheral cabling (e.g. patch cables used to connect wall blocks, line interface units, etc.)Tasks to be performed by FSO under onsite MACD’S are belowAdd/remove CSU/DSUAdd/remove out of band access devices/modemsAdd a router, switch, firewall or its modules and cards (chassis-based or non-chassis based)Rogue device identification (tracing the cable from the switch to the end location)Wiping configsUse MS Visio to create applicable documentation and security and network related knowledge to perform these tasks (e.g., network diagrams, CMDB data, compliance documentation, DNS records, Change records)Perform Site surveys (including wireless LAN site surveys) to capture all in-scope equipment and related peripheral Equipment located at a Site, and to ensure all Site documentation is accurate and up-to-date and conducted in accordance with client and OEM standards.Provide support to network & security devices, un-racking, packing, installing and shipping equipment to multiple locations.Work on switches types like Access Switch, Core Switch, Server Farm Switch, Distribution SwitchPerform RMA processReplacing network hardwareLabel patch cordsUn-rack defective hardwareInstall RMA hardware into the RackRepatch copper and Fiber cablesUpgrade the hardware with JJTS standard code / IOSComplete UAT testingShip back the old hardwareReplace or install new network hardwareNeed to work with tools they will need to use to perform FSO workScrewdriverLaptopHotspotConsole CableSecureCRT or PUTTY softwareWorking knowledge of WebEx / Skype / Teams and AWSMandatory Education, Skills & certificationPerform troubleshooting on WAN/LAN/WLAN network/Contact Center network devicesPerform wireless LAN survey for break-fix with proper equipment & trainingLocal contact point for escalated / aged / outstanding incidents & iTASKLocal point of contact to follow up with NOC and local vendors (e.g. Telco, cabling etc)Coordinate and manage communication with SDL, and Network Team (e.g. incident update)Follow up and support on operation team open RITMsSupport other initiatives like TLM, Capacity, Release, Problem managementNetwork equipment inventory and spares management (e.g. supporting / coordinate Physical inventory count)Run reports from Network Tools (e.g. LogicMonitor, Netscout, Tornado, Prime etc) for Network CI as requiredPerform CSR / MACD / Project work as FSOSupport HCL Network team whenever & wherever required like troubleshooting, knowledge sharing, badging, site visits, assisting at site/remotely, mentoring resources, training and othersOther Field Services activities as per business requirement & emergencies at all timesRequired to have car as need to travel to other sites with Cork, IrelandBenefitsA supportive, diverse and global team with a brilliant culture.Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life, AD & D and Business Travel insurance. These are apart from the statutory benefits applicable in the country.Great opportunities to make the role your own, upskill yourself and get involved with exciting projectsTotal Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few.To know more about us visit – www.hcltech.com
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