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Base pay range
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Recruitment | Talent Acquisition | Human Resources | MSc HRM Trinity College Dublin
We are seeking an Operations Program Manager to join our client—a world-leading tech company—on their Business Messaging Support team. This is a full-time, 6-month contract role with the possibility of an extension, requiring 40 hours of work per week. The position is hybrid, with 3 days per week onsite at the client's Dublin office.
As the Operations Program Manager, you will work closely with the team and multidisciplinary cross-functional team supporting operations initiatives around optimization and efficiency. You will be the Point of Contact for Key external partners and responsible for scaling the operations and improve the support KPIs and CSAT experience. You will engage with partners to collect feedback and translate it to product teams and/or create support process improvements. You will work closely with product subject matter experts (SMEs) to set directions and ensure a successful rollout of the program and document learnings and share best practices across the team.
Responsibilities:
* Work closely with highly multidisciplinary cross-functional teams to improve operation initiatives around optimization and efficiency.
* Review operational issues and determine if a technology (product) solution is required or a process correction needs to be made. Identify opportunities to improve business practices and drive internal process improvements across multiple teams and functions.
* Responsible for scaling the operations and maintaining world-class support processes
* Responsible for leading the team Support Monthly Business Reviews
* Ensure product checklist is completed before on-boarding support to the team.
* Document learnings and share operational insights to cross-functional teams.
* Foster a culture of data driven decision making.
Skills Required:
* Proficiency in SQL is a must.
* Operations Program Manager with 5-7 years of experience in supporting operations teams by leading their Monthly KPI reviews, Project Management and Process improvements
* Strong data analysis experience
* Experience in business analytics / Business intelligence programs
* Knowledge of data visualisations tools like Tableau/ Power BI
* Knowledge of vendor management will be preferred.
**Please note that this is a contract role for 6 months**
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Consulting, Project Management, and Management
* Industries
Technology, Information and Media
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