Title Senior Safter Gambling Officer Location Dundalk HQ / Ireland Remote / UK remote / GIB Hybrid Reporting To Safer Gambling Manager Role Purpose Support the Safer Gambling Manager by ensuring that our customer base is managed in line with regulatory requirements, with the aim of ensuring the safety of the business and its products from both financial and legal risks.
Reporting directly to the Safer Gambling Manager, the successful candidate will be overseeing the Safer Gambling Officers and working closely with them to ensure consistency and high quality in work processes.
Working closely alongside the AML team, CDD Team, Customer Service department and other relevant stakeholders using a variety of different tools and processes to assess Safer Gambling risks.
Key Responsibilities • You will conduct a series of processes and procedures required to meet our regulatory Anti-Money Laundering and Safer Gambling obligations for both digital and Retail customers.
• Reviewing and evaluating the Safer Gambling teams outputs for productivity, trends and quality assurance purposes.
• Identifying coaching and training needs and providing support to the Safer Gambling Officers and other stakeholders within the company.
• Onboarding new starters and being the first point of contact for any escalated Safer Gambling queries.
• Responsible for team scheduling and other admin tasks.
• Monitor player activity to identify if behaviours are indicative of potential gambling related harm and taking the necessary actions based on the risk presented by the customer.
• You will interact with our customers through a variety of channels to ensure that their activity remains affordable and they are not at risk of harm, tailoring the interactions based on the level of potential harm exhibited.
• Monitoring customers spend against their known income and/or documents where available to assess customer affordability.
• Support the maintenance and review of relevant logs/reporting to ensure meaningful record keeping is available for future review • Support the development of safer gambling risk-based policies, procedures and processes.
• You will be required to manage and build effective relationships with stakeholders across the business, preparing reports as required by the business.
• Support the delivery of required education