About Landmark Technologies
Landmark Technologies is one of Ireland’s leading IT outsourcing and Cloud Service Providers. As a responsive, client-focused, and award-winning MSP (Managed Service Provider), we empower organisations to achieve transformation and success through innovative IT and communications solutions.
Role Purpose
Reporting to the Service Delivery function, the Field Engineer is responsible for delivering high‑quality, onsite IT support to Landmark IT clients. Acting as a key member of the service delivery team, the Field Engineer is accountable for troubleshooting, installing, configuring, and maintaining client IT infrastructure, with a strong focus on minimising disruption and ensuring an excellent customer experience. The Field Engineer role is hands‑on and client facing, requiring strong technical capability across hardware, devices, and on‑premise environments, combined with effective communication, problem‑solving, and customer service skills. The role plays a critical part in resolving physical and onsite technical issues, supporting new equipment deployments, and maintaining reliable IT operations for Landmark IT customers.
Key Responsibilities
Onsite Support & Service Delivery
Deliver onsite technical support across desktop, server, network, and peripheral infrastructure
Diagnose and resolve hardware, software, and connectivity issues within client environments
Perform installations, upgrades, moves, adds, changes, and disposals (IMACD)
Ensure all work is completed in line with agreed SLAs and Landmark service standards
Client Engagement
Act as a professional and trusted point of contact during onsite client visits
Communicate technical issues and resolutions clearly to technical and non‑technical stakeholders
Provide recommendations and guidance to improve client IT environments
Complete onsite technical assessments and contribute findings to internal teams
Incident & Problem Management
Respond to escalated tickets requiring onsite intervention
Troubleshoot complex technical issues and implement effective, repeatable solutions
Ensure accurate and timely ticket updates within PSA systems
Project Support
Assist with the delivery of IT projects including deployments, upgrades, and migrations
Support cloud initiatives such as Microsoft 365 and Azure implementations
Work collaboratively with Service Desk, Projects, and Technical Alignment teams
Systems, Documentation & Compliance
Maintain accurate documentation of client environments and onsite activities
Log all work, time, and updates correctly within PSA and ticketing systems
Follow Landmark SOPs, security standards, and best practice processes.
Eligibility - Skills, Qualifications & Experience
The ideal candidate will bring a strong technical foundation, practical experience, and a client‑focused mindset suited to a dynamic MSP environment.
Proven experience in a Field Engineer or similar onsite IT support role
Strong knowledge of Windows OS, Microsoft 365, and networking fundamentals
Experience with Active Directory, Azure AD, and endpoint management
Ability to troubleshoot across hardware, software, and networking layers
Experience supporting cybersecurity solutions, VoIP/telephony, video conferencing, DNS and hosting
Full, clean driving licence (essential)
Desirable
Experience working within an MSP environment
Certifications such as CompTIA A+, Network+, Microsoft Azure or M365
Experience with firewalls, switches, and Wi‑Fi solutions
Exposure to cloud platforms such as Azure or AWS
Traits, Behaviours & Competencies
Client‑Centric Mindset: Delivers a consistently positive and professional customer experience
Accountability: Takes ownership of tasks and follows through to resolution
Problem Solving: Applies logical thinking to diagnose and resolve technical issues efficiently
Communication: Communicates clearly and confidently with clients and colleagues
Organisation: Manages workload effectively across multiple client sites and priorities
Collaboration: Works well within cross‑functional service delivery teams
Attention to Detail: Ensures accuracy in technical work and documentation
Adaptability: Thrives in a fast‑paced MSP environment with changing demands
Professionalism & Integrity: Acts in line with Landmark values at all times
Key Performance Indicators
Service Delivery Excellence
SLA compliance ≥ 95%
Incident resolution within agreed timelines ≥ 90%
Client Satisfaction
Customer Satisfaction (CSAT) score ≥ 95%
Reduction in repeat or recurring incidents
Productivity & Utilisation
Tickets resolved per day/week in line with targets
Utilisation rate (% billable / productive time)
Quality & Compliance
Accuracy and completion rate of documentation
Timesheet completion and approval compliance
Project Contribution
On‑time completion of assigned project tasks
Package and Benefits
Competitive salaries
Competitive bonuses
Annual pay reviews
Health insurance
Length of service holidays
Company Outings & Weekends
Company laptop
Mileage allowance
Full induction
Career planning
Paid volunteer time
Learning and development
Healthy food and snacks
Personal Financial Clinic
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