Join to apply for the AV Global Service Delivery, Director role at Astreya2 weeks ago Be among the first 25 applicantsJoin to apply for the AV Global Service Delivery, Director role at AstreyaDirect message the job poster from AstreyaDynamic & Results-Driven Recruiting Leader in Fast-Paced EnvironmentScopeAstreya is looking for a Service Delivery Director - AV Operations to join our team. The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a very diverse set of teams. The responsibilities range from interviewing, hiring, and managing personnel to perform day to day tasks, ensuring that work is performed as expected, with regular client communication on progress. The successful candidate will have the ability to manage and evolve existing services across multiple disciplines, assisting sales teams with the growth strategy.The Service Delivery Director will be responsible for day-to-day AV service operations in support of one of Astreya’s largest global customers. The successful candidate will lead a global team of Delivery Managers (SDMs), AV Technicians and other supporting team members and will possess a solid understanding of the AV industry, including working knowledge of leading tools and technologies. This role also requires the ability to respond to customer issues in real-time while mentoring and developing staff to drive a consistent level of responsiveness and attention to customer stakeholders. The Service Delivery Director will also partner with internal-Astreya leadership to shape and mature the AV offering and help drive overall growth into other target accounts.Your roles and responsibilities:Maintaining agreed upon service level agreementsMaintain agreed key operational metrics, reporting and cadence, set targets and continuously improve; present operational metrics on an agreed regular basis to Client LeadershipEnsuring that all programme and operational documentation is up-to-date and that all program participants are fully trained on processes and procedures including but not limited to Playbook, Incident Management SOP, Problem Management SOP & Change Management SOPCarry out continuous service improvement processes and implement changes to processes and workflows as necessaryRoot Cause Analysis - Identify and solve issues that impact the Client's AV SpacesEnsure that hardware or software issues that are outside of our SOW are escalated to the relevant teamMaintaining and reporting on budget status, in addition to other financial measures defined for the customer engagementMust be able to effectively collaborate with internal (Astreya) team members as well as Client Team membersDevelop strategic planning in relation to the programme in conjunction with other AV StakeholdersStrategic administration and general management issues, which will include the day-to-day supervision of a large, distributed team and overseeing their work outputResponsible for fostering and maintaining an effective, positive team-based environment by coaching and communicating the corporate vision/values and setting & managing performance expectationsStaff development by training/mentoring the team on standards and best practices that apply to both the industry and our clientHold regular team meetings to discuss key initiativesEnsuring Health and Safety procedures and regulations are adhered toAdherence to Astreya and client policies and proceduresFlexibility to work outside the job description as neededAbility to travel as neededLeads the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the teamOther duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this positionQualifications:Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experienceFrequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.Must be able to lead a cooperative effort among members of a support team.A track record of successfully managing the delivery of AV & Event support servicesProven track record of implementing and leading improvements throughout the service lifecycleAble to identify projects at risk and take appropriate action to recover, often working across divisional boundariesStrong technical knowledge of enterprise AV, including but not limited to help desk, ticket and incident management, AV/VC, and asset management.Strong analytical, organizational, communication and presentation skills.Highly adaptable with the ability to effectively manage multiple concurrent work streams.Strong business acumen and the ability to provide operational, technical and financial oversight.Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment.Preferred Qualifications:ITILCTSSkills:Good Audio Visual technical knowledge with experience of corporate conferencing technology and unified communicationData analytics (Google DataStudio, etc. - producing dashboards and advanced metrics)Excellent written and verbal skillsExcellent problem solving and organizational skillsAnalytical and problem-solving/troubleshootAble to manage your own workload and to make decisions independentlyStrong interpersonal and customer service skillsGeneral working knowledge of computers and networkingProficiency using either Microsoft Office Suite or Google Suite/AppsSeniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionInformation Technology and ConsultingIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Astreya by 2xGet notified about new Service Delivery Director jobs in Dublin, County Dublin, Ireland.Dublin, County Dublin, Ireland 3 weeks agoDirector of Human Resources & Benefits Service DeliveryDublin, County Dublin, Ireland 1 week agoOperational Excellence & Digital Data DirectorDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 2 days agoDublin, County Dublin, Ireland 3 weeks agoOperations Director, Drug Substance (Upstream)Dublin, County Dublin, Ireland 2 weeks agoOperations Director, Drug Substance (Upstream)Dublin, County Dublin, Ireland 2 weeks agoStrategic Client Engagement Director – Oracle Applications and Managed ServicesDirector of Operations and Business PerformanceDublin, County Dublin, Ireland 3 weeks agoAssociate Manager, Clinical AdministrationDublin, County Dublin, Ireland 1 month agoDelivery Director - Civil Engineering (Transport)Dublin, County Dublin, Ireland 5 days agoDublin, County Dublin, Ireland 1 week agoTechnical Director of Electrical EngineeringDublin, County Dublin, Ireland 3 days agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 3 weeks agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 1 week agoSoftware Development Director - Managed ServicesDublin, County Dublin, Ireland 2 days agoDublin, County Dublin, Ireland 4 days agoDublin, County Dublin, Ireland 1 month agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 1 week agoClinical Nurse Specialist / Clinical Nurse Manager II - StrokeDublin, County Dublin, Ireland 3 hours agoDublin, County Dublin, Ireland 3 days agoFS Technology Consulting - Programme Delivery Lead - Payments - Director - DublinDublin 2, County Dublin, Ireland 1 day agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr