Are you a highly organised multitasker with a knack for people management and customer service? Join our dynamic team at one of Ireland's leading cleaning services companies, where your contribution will directly support the smooth running of operations across multiple sites.
Responsibilities
* Staff Scheduling: Manage daily and weekly rosters for cleaning staff and supervisors.
* Timesheet Management: Track hours worked, absences, and ensure accurate payroll inputs.
* Customer Service: Handle client queries via phone and email with professionalism and efficiency.
* Quotations: Prepare and issue service quotes for new and existing clients.
* Reporting: Compile a weekly report for the Managing Director covering:
* Staff attendance and absences
* Total hours worked
* Customer satisfaction feedback
* Operational issues or improvements
Additional Responsibilities
* Maintain and update CRM and scheduling systems.
* Liaise with supervisors to ensure service delivery meets client expectations.
* Monitor supply needs and coordinate with procurement.
* Support onboarding of new staff (documentation, induction scheduling).
* Assist with compliance tracking (e.g. health & safety, training records).
Ideal Candidate
* Proven experience in office administration, scheduling, or operations.
* Strong communication and interpersonal skills.
* Proficient in Microsoft Office (Excel, Outlook, Word).
* Comfortable working independently and managing multiple priorities.
* Experience in cleaning or facilities management sector is a plus.
Job Type: Part-time
Pay: €18.00-€20.00 per hour
Expected hours: 20 per week
Benefits:
* Bike to work scheme
* Company events
* Company pension
* Employee assistance program
* On-site parking
* Private medical insurance
Work Location: In person