Jobs
My ads
My job alerts
Sign in
Find a job Employers
Find

Senior manager, ssc service management

Dublin
Glanbia
Manager
€80,000 - €100,000 a year
Posted: 1 August
Offer description

Join to apply for the Senior Manager, SSC Service Management role at Glanbia

1 week ago Be among the first 25 applicants

Join to apply for the Senior Manager, SSC Service Management role at Glanbia

Get AI-powered advice on this job and more exclusive features.

This role connects the SSC (Shared Services Organization with BPO partner(s) and to internal customers across the Business Units. The role ensures service excellence through ensuring BPO contractual obligations are met, stakeholders needs are identified and responded to, and performance is continuously improved. This role works alongside the SSC Functional Leads to deliver seamless services to the organization. For the SSC Services Organization this role owns the design, operation and continuous improvement of the overall governance model, service delivery SLAs/KPIs, BPO vendor management including contract & change management, service catalogue and recharge model to the business and embedding a Global Process Ownership (GPO) model across the business

Key Elements of the Role

* Sets the Service Strategy for the SSC organization and drives the delivery of performance against this strategy. Acts as the interface between Functional Leads and the overall SSC Lead to ensure the high service standards are met and drives resolution of issues.
* Develops and owns the governance framework for SSC Services operations, including defining structures, roles & responsibilities as well as defining meeting purpose and cadence
* Establish and maintain clear accountability and decision-making processes within the governance framework
* Set the performance framework for SSC Services through the development of a balanced scorecard, SLAs and KPIs
* Performance management with Vendor to ensure continuous improvement, innovation and delivery of contractual obligati
* onsManage a specialist Quality Control resource focused on finance and internal control assurance across all the SSC Service functions.
* Define and maintain a catalog of services provided by SSC Services and design value add, business unit, service recharge models based on best practice.
* Leads incident reporting processes for business impacting escalated service incidents and recurring issues.
* Establish SLAs with internal customers and stakeholders to define service expectations and commitments
* Monitor and track performance against SLAs to ensure service delivery meets or exceeds agreed-upon standards.
* Evaluate and define the interaction model, governance structure to ensure contractual obligations are
* metEnsures the issue resolution process is being followed between Functional Leads and BPO partner(s). Reviews escalations from Functional Leads and supports their resolution
* Drives interaction with senior leadership within SSC and the BUs
* Define strategies and approaches to engage with business customers
* Brings best practice and external perspectives to the development/enhancement of service delivery practices and programs.
* Embed a GPO model across the business realizing incremental business value.
* Conduct assessments, implements, maintains and expands frameworks and governance structures including but not limited to SSC Value and Customer Experience, Business Intelligence, Service Delivery, Service Management, Service Design, Service Transition, and Operational activit

ies

The skills you will bring to the

* team
* Bachelors Degree (essential)8+ years relevant experience, preferably leading a Service and Vendor Management function in a global multi-function GBS centralised organization with the involvement of BPO(s)
* Demonstrated experience of managing expectations of a broad senior stakeholder group critical.
* Improvement mindset with demonstrated experience of digital finance tools and transformation.
* Strong verbal and written communication skills with the ability to communicate in fluent English, in a clear manner to colleagues and customers.
* High attention to detail essential.
* Ability to work unsupervised, to work as part of a global team and to take responsibility for the prioritization and completion of tasks
* Strong excel, analytical and other digital systems skills are a requirement.
* Ability to remain calm under pressure and instill confidence in endusers

Where and how you will work The opportunity will be based in Citywest, Dublin 24 with a requirement to be onsite each week with hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life ba

lance.

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability

status.

At Glanbia our culture will celebrate individuality, knowing that together we a

re more.


Seniority level

* Seniority level

Director


Employment type

* Employment type

Full-time


Job function

* Job function

Consulting and Management
* Industries

Food and Beverage Services

Referrals increase your chances of interviewing at Glanbia by 2x

Get notified about new Service Manager jobs in Dublin, County Dublin, Ireland.

Dublin, County Dublin, Ireland 1 week ago

Dublin, County Dublin, Ireland 6 hours ago


Area Support Manager (Dublin Region) - Full-time

Dublin, County Dublin, Ireland 21 hours ago

Dublin, County Dublin, Ireland 4 days ago

Dublin, County Dublin, Ireland 1 week ago

Dublin, County Dublin, Ireland 1 week ago

Dublin, County Dublin, Ireland 1 week ago

Dublin, County Dublin, Ireland 1 month ago

Dublin, County Dublin, Ireland 2 weeks ago

Dublin, County Dublin, Ireland 1 week ago

Dublin, County Dublin, Ireland 1 week ago

Dublin, County Dublin, Ireland 3 weeks ago

Dublin, County Dublin, Ireland 2 weeks ago

Dublin, County Dublin, Ireland 5 days ago

Naas, County Kildare, Ireland 2 hours ago

Dublin, County Dublin, Ireland 1 week ago


CONFERENCE AND EVENTS OPERATIONS MANAGER

Dublin, County Dublin, Ireland 3 weeks ago

Dublin, County Dublin, Ireland 6 days ago


(Operations Manager) Service Delivery Manager

Dublin, County Dublin, Ireland 2 weeks ago


Associate Manager, Complaints - Dublin COE

Dublin, County Dublin, Ireland 2 weeks ago

Dublin, County Dublin, Ireland 1 week ago

Dublin, County Dublin, Ireland 4 days ago


Manager, Global Response Operations (GRO) Detection

Dublin, County Dublin, Ireland 1 week ago

Dublin 4, County Dublin, Ireland 2 weeks ago


Customer Service Agent (Maternity Cover), Ballymount, Dublin 12

Dublin, County Dublin, Ireland 1 month ago

Dublin, County Dublin, Ireland 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Apply
Create an E-mail Alert
Job alert activated
Saved
Save
Similar job
Portfolio management specialist
Dublin
beBeePortfolio
Manager
Similar job
Accounting advisory - senior manager
Dublin
CFGI
Manager
€100,000 - €125,000 a year
Similar job
O&m manager
Dublin
Leap29 Digital
Manager
Similar jobs
Management jobs in Dublin
jobs Dublin
jobs County Dublin
jobs Leinster
Home > Jobs > Management jobs > Manager jobs > Manager jobs in Dublin > Senior Manager, SSC Service Management

About Jobijoba

  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create an E-mail Alert
Job alert activated
Saved
Save