We are seeking a skilled and friendly full-time hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and hospitable environment.
Responsibilities:
* Display, at all times, a friendly, courteous and professional manner in all interactions with guests, patrons and other employees.
* Attend or read the handover briefing at the beginning of your shift to ensure that you are aware of any special requirements for the day.
* Greeting guests as they arrive and checking them into their rooms
* Handling guest inquiries and providing information about hotel amenities and services
* Managing phone calls and email correspondence
* Ability to quote and be familiar with room and rate availability for current and future dates.
* Ability to accept reservations, changes and cancellations in the absence of reservations staff.
* Handling guest complaints and resolving issues in a timely and professional manner
* Managing room reservations and ensuring accuracy of guest information in the hotel's booking system
* Maintaining a clean and organized reception area
* Collaborating with other hotel departments to ensure smooth operations
* Perform tasks and projects as delegated by the manager on duty.
Requirements:
* Previous experience in a customer-facing role
* Excellent communication and interpersonal skills
* Strong organizational and multitasking abilities
* Knowledge of Microsoft Office and hotel booking software
* Available to work flexible hours, including weekends and holidays
Benefits:
* Free access to the Leisure Club
* Employee Assistance Programme
* Free Parking
* Meals on Duty
* Discounts throughout the hotel
* Uniform provided
* Pension Plan
* Bike to Work Scheme
* Employee Referral Programme