Full-time Clerical Officer - Business Development - UPMC Sports Surgery Clinic Dublin
Location: UPMC Sports Surgery Clinic, Santry, Dublin 9
Job type: 9-months Fixed-term Full-time Contract of Employment
Primary Duties and Responsibilities:
* Northern Ireland and waiting list initiative transfers from NTPF/HSE.
* Booking hotels
* Maintaining data bases
* Booking investigations, Physio and Convalescence
* All relevant patient's letters, finance forms and reports sent to relevant Trusts/NTPF/HSE and GPs.
* To stand in for GP line personnel in absence of GP Liaison.
* To cover for secretaries for annual leave.
* Drive quality in the department and ensure it is compliant to relevant standards.
* Maintain an awareness of the privacy of patients in relation to all activities.
* Create a culture of accountability openness to change; respect for the individual and teamwork that supports the achievement of our goals.
* Create and promote healthy working relationships.
* Demonstrate behaviour consistent with the values of the clinic.
* Communicate with relatives and visitors of patients as required.
* Actively participate in the Clinic's accreditation programme and the ethos of continuous quality improvement and implement and maintain procedures in the department.
* Contribute to the development of an organizational culture which is conducive to the establishment and maintenance of good staff morale.
* Work closely and liaise with patients, consultant's secretaries, referring GP, referring physiotherapists, theatre managers, ward managers, Wellness Staff, Sports Medicine Staff, Physiotherapy Staff, Radiology Staff, Finance team.
* Ensure that appropriate health and safety and fire and other statutory regulations are adhered to.
* Change management – drive and facilitate the changes required to meet the needs of the department.
* Ensure incidents, near misses, involving patients and staff are documented and reported in accordance with Clinic's procedures and guidelines.
* Create and promote healthy working relationships.
* Setting and monitoring standards.
* Contribute to the development of an organisational culture which is conducive to the establishment and maintenance of good staff moral.
* Development and implementation of Clinic policies and procedures.
Qualifications & Experience:
* Educated to secondary level. Experience in the acute clinic setting an advantage.
* Self-directed and an ability to work independently.
* Self starter with initiative and drive and an ability to think creatively and laterally.
* Focused with ability to multi task in a pressurised environment.
* Diplomatic and tactful with the ability to build and maintain relationships.
* A team player with an open and flexible attitude.
* Excellent communication skills – written and verbal.
* Computer literate including use MS suite.
* Flexibility to work in a dynamic environment.
* Be able to identify potential difficulties and formulate solutions
* Goal orientated
* Ability to identify and engage in new initiatives to improve the patient experience.
Equal Opportunity Statement and Benefits
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.
Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.
Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.