Job Description:
* Overview
* As a Client Engagement Consultant, you will be the primary point of contact for a portfolio of clients, managing various tasks and data submissions to CMS.
* You will act as the voice of the client within our organization, advocating for their needs and ensuring accurate and timely data submissions across Medicare, Medicaid, ACA, Chart Reviews, and Voids.
* Your role is to build strong relationships, provide responsive support, and drive client success by achieving high submission acceptance rates and resolving issues efficiently.
Required Skills and Qualifications:
* Bachelor's Degree in Business, Finance, Health Administration, or related field.
* Proven experience in business/finance analysis, reporting, or forecasting.
* Experience in direct client management – Customer Success, Account Management roles.
* Experience gathering requirements from the client/business and documenting.
* Experience with process improvement, project management, workflow, benchmarking, and/or evaluation of business processes required.
Benefits:
* Full-time position with standard working hours of Monday – Friday, 9am – 5pm (with flexibility across different time zones to manage client calls).
* Careers offer flexible work arrangements, including hybrid work models.
Others:
* Ability to perform well under pressure and multitask with little to no direction.
* Ability to communicate complex analysis in writing and verbally.
* Ability to problem-solve including multiple priorities and research conflicting data.