Credit Management Representative - 12 month FTC
Join to apply for the Credit Management Representative - 12 month FTC role at eir Ireland.
Role Overview:
Reporting to the Business Collections Team Leader, this role involves managing invoice collections and using analytical skills to handle an assigned customer base across SME, Corporate, and Public Sectors. Building positive relationships with customers is essential to ensure cash collection targets are met, including reducing aged debt and maximizing cash flow. Responsibilities include routine communication with delinquent accounts and coordinating with other departments within eir Business.
Key Responsibilities:
1. Manage a portfolio of customers, providing high standards in customer relationship management.
2. Proactively contact customers to ensure timely payments and prevent overdue accounts.
3. Maintain professional relationships with internal teams and external clients.
4. Follow company procedures for collections processes.
5. Provide customer payment remittances to the cash applications team.
6. Produce debtor statements for managed accounts.
7. Achieve weekly/monthly collection targets and SLA compliance.
8. Issue daily disconnection lists for unpaid accounts.
9. Record and escalate disputes with high-quality information per escalation policies.
10. Send monthly statements to customers as requested.
11. Work flexible hours during key periods such as month-end.
12. Document all collection activities consistently.
13. Perform other duties as required.
Candidate Requirements:
* Minimum 1 year experience in collections, accounts payable, customer care, or sales.
* Strong interpersonal and communication skills, with excellent telephone manner.
* Ability to work independently and as part of a team.
* Good organizational and time management skills.
* Strong negotiation and analytical skills.
* Proficiency in Microsoft Office.
* Ability to build and maintain key relationships.
* Utility sector experience is a plus.
* Fluent in English, both written and spoken.
Core Competencies:
* People Development
* Performance Motivation
* Open Dialogue & Cooperation
* Strategic Communication
* Customer Value Delivery
* Results Orientation
* Creativity & Innovation
* Ethics & Social Responsibility
Business & People Competencies:
* Customer Focus (Level 4)
* Change Management (Level 3)
* Problem Solving (Level 3)
* Results Focus (Level 3)
* Team Building (Level 4)
* Influencing & Commitment (Level 3)
* Effective Communication (Level 3)
* Excellence Commitment (Level 3)
Additional Details:
* Seniority Level: Entry Level
* Employment Type: Contract
* Job Function: Accounting, Auditing & Finance
* Industry: Telecommunications
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