Overview
Job Title:
Front of House / Receptionist
Location:
Ballyhass Adventure Group – Mallow Location (P51N990)
Season:
****
Job Type:
Full-time from Start of April to End of October ****
About Ballyhass Adventure Group
Ballyhass Adventure Group is one of Ireland's leading outdoor adventure destinations, offering unforgettable experiences in a fun, energetic, and customer-focused environment.
About the Role
An exciting opportunity has arisen for a Front of House / Receptionist to join our team for the **** season.
We are looking for a friendly, enthusiastic, and outgoing individual who enjoys teamwork in a fast-paced environment.
This role is ideal for someone who takes pride in delivering excellent customer service and being the welcoming face of Ballyhass.
Key Responsibilities
Greeting & welcoming visitors to the centre in a friendly and professional manner
Managing bookings using Ballyhass check-in & CRM systems
Creating bookings & tailored activity packages for customers
Operating cash registers and handling financial transactions accurately
Answering phone calls & responding to email enquiries promptly
Providing visitors with information about activities, facilities, and schedules
Assisting with marketing & promotions
Filing & maintaining accurate records and documentation
Working closely with office staff & other departments on a daily basis
Assisting with general administrative tasks as required
Maintaining a clean, organised, and welcoming reception area
Occasionally assisting in the café, including taking orders, preparing drinks, and maintaining cleanliness
What We're Looking For
The ideal addition to our team would will have:
Previous customer service or office experience
Excellent communication and interpersonal skills
A confident, friendly, and professional manner
Strong organisational skills and attention to detail
Comfortable using computers for basic tasks and keen to learn new systems and software
A great phone manner and ability to handle customer enquiries effectively
The ability to work independently as well as part of a team
Flexibility to work a variety of shifts, including evenings and weekends
The ability to remain calm and efficient in a busy, fast-paced environment
CRM experience (not mandatory)
What We Offer
A fun and supportive working environment
Flexitime
Company events
On-site parking
The opportunity to be part of a dynamic and growing adventure tourism business
Schedule
8-hour shifts
Ability to Commute / Relocate
Candidates must be able to reliably commute to Mallow, Co.
Cork, or be willing to relocate prior to starting work
Work Location:
Ballyhass Adventure Group – Mallow
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