Overview
About you You're a natural storyteller with expertise in writing and language. You recognize the value of clear communication and thrive on creating technology that helps people accomplish their goals. As a skilled Content Designer, you love to collaborate closely with others to ideate and craft intuitive experiences. You're excited about advances in AI and comfortable navigating complexity and the evolving best practices of a rapidly changing field. About this opportunity We're looking for a creative and tech-savvy Content Designer II to join the Teams organization on the Calling, Meetings, and Devices content design team. In this role, you'll lead end-to-end content design and strategy across product experiences, including messaging frameworks, naming, content patterns, terminology, audits, information architecture, UI strings, and in-product guidance. You'll contribute your language expertise to improving LLM outputs and evaluation frameworks. You'll also contribute to design systems and help evolve our content standards to support a global, diverse user base. Throughout your product-making, you'll partner closely with designers, PMs, researchers, engineers, and applied and data scientists to shape intuitive, inclusive, and scalable experiences. Our team brings warmth, humanity, and clarity to the conversation we have with millions of customers through our product experiences. We drive ethical design choices and build technical capabilities with a special focus on accessibility, privacy, security, and responsible AI. Content Designers are the voice of Microsoft products. If you're passionate about designing with words and about creating powerful yet effortless experiences to help customers achieve more, we'd love to hear from you. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesDevelop brilliantly clear UX language that adheres to the Microsoft voice and tone principles, including labels, onboarding flows, promotional messages, error messages, and instructional guidance that supports the full end-to-end product experience.Define and develop AI system instructions that guide LLM experiences and ensure quality AI output.Define and drive the vision for product language and content for a set of experiences and products. Create clear guidelines to document your strategy, and establish best practices and principles to ensure cohesive, user-centered narratives.Lead projects by identifying opportunities, setting priorities, and managing partners to ensure successful outcomes.Collaborate with designers, researchers, product managers, and engineers to define requirements against core user journeys.Present work to cross-discipline partners and leadership.Help develop UX concepts or early-stage experiences.Weave user insights, engineering constraints, business needs, and platform constraints into your content design.Understand and effectively use our content model, content types, style guide, and brand voice.Provide data-informed insights to improve existing experiences.Proactively communicate priorities and trade-offs—and adjust as you get feedback.Represent the content design discipline with composure, curiosity, humility, and a growth mindset.Understand the broader context of your work and always map your activities to both customer needs and business goals.Evangelize brand, voice, style, and UX standards among partner teams to raise content and product quality.Be comfortable with ambiguity, know your strengths, and have a point of view.Provide leadership and mentorship to other Content Designers. QualificationsRequired Qualifications:BA/BS degree or foundational study in Journalism, English, Creative Writing, Communications, or related field of study OR equivalent experience Proven years of experience writing end-user facing UX copy (applications, web apps, ecommerce, etc.), product design, content strategy.Strong partner-management skills.Strong content design portfolio of both individual and team-based work that demonstrates the ability to handle complex and novel user experiences with creativity, excellent execution, and strong language skills.Proficient with Figma and Microsoft Office products.English fluency (you'll need to be able to write in N. American English, specifically, as this is the standard for Microsoft products).Preferred Qualifications:Experience creating AI-specific frameworks (conversational AI responses to user inputs and prompts).Experience or training in design thinking methodology.Experience in customer research.Experience creating products for large enterprises preferred.Experience with prompt engineering/creation preferred.Experience leading workshops with content design peers and cross-discipline partners. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.