Position Summary
The Associate Technical Support Engineer, reporting to the Director of Technical Support, will manage onboarding/offboarding tasks for customers such as: enabling/disabling access to AWS S3 buckets and Snowflake, sending onboarding emails and documentation, and maintaining email distribution lists. You will also assist in answering customers' technical questions and resolving issues. You will gain career-boosting skills and experience with AWS, Google Cloud, SQL, and command-line tools. This role requires you to embrace change easily and quickly; our products and the way we work is constantly evolving.
About Technical Support at CE
The Technical Support team is part of the Global Account Management team which is a fast-growing function at Consumer Edge. We are actively rolling out new processes and workflows so we can provide the best possible experience for our customers. This is an exciting opportunity to make a big impact with a small but growing team.
Every day our team speaks with the best and brightest investors and corporates looking to better use data in their decision-making processes. The Global Account Management and Technical Support teams are at the center of helping customers achieve better outcomes using CE's data.
What You'll Do
* Perform customer onboarding and offboarding tasks following step-by-step detailed instructions
* Investigate and resolve customer questions and issues using email, Jira, and Zoom
* Document and expand our internal and external knowledge repositories
* Collaborate with other client-facing teams to provide an amazing customer experience
* Learn and become proficient in AWS/GCP, SQL, Python, and Linux command-line
* Provide customer feedback to CE's Product team and proactively submit feature requests to ensure CE's platform continues to evolve
* Assist in completing projects and initiatives that will greatly benefit our customers and CE colleagues
What You'll Have
* Bachelor's Degree in related field or equivalent experience preferred
* 2+ years in a technical support, customer support, IT support, or client-facing role
* Dedicated and resourceful in finding workarounds and solutions to problems
* Foundational knowledge and experience with SQL, Python, AWS/GCP, Linux CLI, and Excel
* Ability to distill complicated technical concepts into simple terms
* A passion for Data as a Service (DaaS) and data engineering
* Skilled at multi-tasking and prioritizing work effectively
* A drive to exceed goals and a positive, proactive attitude to overcoming challenges
* An entrepreneurial spirit and comfortability with a fast-paced and asynchronous environment
Benefits & perks
We are a remote-first company with a distributed environment and flexible working arrangements. We believe that distributed workers should be first-class citizens.
Compensation
The annual base salary for this role is between €70,000-77,000 based on experience, with the opportunity for a 5% variable bonus, company equity, flexible and generous time off, work-from-home flexibility, and subsidized health benefits.
LI-Remote
LI-DN