Charlies at the Towers are currently recruiting a Duty Manager to lead the efficient running and ongoing development of our busy Restaurant/Bar located at the Quay in Westport.
The position requires a keen eye for detail to consistently deliver a high standard of service to our valued existing customers and our very welcome visitors.
Applicants should have experience in different hospitality environments which evidences career progression, preferably coupled with a relevant hospitality industry qualification.
Applicants must have the ability to communicate fluently, have excellent customer service and interpersonal skills and have proven ability to train and develop staff.
Responsibilities:
Take responsibility for day-to-day operations of the restaurant and bar
Prepare staff rosters and submit weekly timesheet working hours for payroll
Provide leadership that promotes a welcoming atmosphere for staff and customers
Execute first class customer service where customer concerns are dealt with effectively
Maximise development opportunities for staff in alignment with company procedures
Maintain compliance with health, safety and welfare regulations.
Proactively take opportunities for upselling and securing new business opportunities
Assist with the coordination and execution of functions
Order stock and ensure effective stock rotation within the restaurant
Work collaboratively with kitchen colleagues to execute an efficient guest dining experience
Requirements:
Hospitality experience in different settings showing progression to supervisory/management level
Minimum of 2 years hands-on work experience in Supervisory role in a busy bar/restaurant environment
Relevant hospitality industry qualification ideally coupled with Health & Safety related certification preferred
Hands on experience of rostering, cash management, waste management, and purchasing
Proven experience of handling customer queries/complaints and delivering first class customer service
Excellent communication and leadership skills
Strong organizational skills and attention to detail
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficiency in Microsoft Office and on-line reservation software
Benefits
Competitive salary package
Meals while on duty
Roster pattern offering good work/life balance Support for upskilling/professional development
Meals will be provided while on duty and flexible roster patterns can be accommodated for successful candidates.
Please submit your updated CV and a cover note confirming when you would be available to commence work if successful after interview and an indication of your salary expectations.
Successful candidates who have entitlement to work in Ireland will be invited for interview.
Job Type: Full-time
Work Location: In person