Job Title: Customer Support Specialist- English or French speaker
Location: Kilkenny
Working Model:
French role- Permanent
English- 12-Month Contract
Salary: Competitive plus benefits including pension contribution, paid sick leave, company events, gym membership
Our client, a leading organisation with a strong presence across the UK and Ireland, is seeking a confident and detail-focused Customer Service Representative to join their team.This is an excellent opportunity to work within a supportive and fast-paced environment where service excellence is at the heart of everything they do.
About the Role:
Working from their Kilkenny-based European headquarters, you will play a key role in managing customer communications, processing orders, and providing end-to-end support to ensure a seamless client experience. This is a people-focused role that requires a professional and proactive approach, strong communication skills, and the ability to manage multiple priorities.
Key Responsibilities:
* Handle and process customer orders received via phone, and email with accuracy and efficiency.
* Liaise with internal departments to ensure timely order fulfilment and resolution of any issues.
* Follow up with customers for any missing or unclear information related to orders.
* Respond to customer queries, providing clear and timely updates or resolutions.
* Prepare documentation for returns and replacements when required.
* Issue product information, quotations, and samples as needed.
* Maintain accurate records and support the team with general administrative duties.
Ideal Candidate Profile:
* Minimum 1 year of experience in a customer service, order processing, or sales support role.
* Comfortable working in a fast-paced, high-volume environment with a strong team ethic.
* Previous experience in a technical or product-based customer support role is highly desirable.
* Excellent verbal and written communication skills, with the ability to manage conflict calmly and professionally.
* Strong attention to detail and the ability to handle complex administrative tasks with accuracy.
* A proactive, solutions-focused approach with a willingness to go the extra mile.
If you are interested in either role, please apply via the link or directly to roisin.claffey@abrivia.ie
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