Join to apply for the Team Lead - Customer Contracts role at EirGrid Group.
EirGrid Group has developed an ambitious Business Strategy to respond to the unprecedented level of change and opportunity in the energy industry. Our Purpose is to Transform the Power System for Future Generations, with a primary goal to Lead the Island’s Electricity Sector on Sustainability and Decarbonisation.
Join us on our journey of transforming Ireland’s power system for future generations.
The Team
The infrastructure office within EirGrid comprises highly skilled professionals with backgrounds in engineering and business/commerce. The Infrastructure Office is responsible for leading the development and delivery of the power system and interconnection investment programmes, in collaboration with partners, customers & communities.
The Customers & Connections function prepares and manages contracts for connection and use of the transmission system in Ireland and develops related connection policy as the industry evolves. The team also leads collaboration with industry customers and stakeholders to achieve renewable targets, support economic growth, ensure security of supply, and transition to a decarbonised Irish power system.
Job Purpose
This role offers an exciting opportunity for a customer-focused and motivated individual to lead a team supporting EirGrid’s connection customers and industry stakeholders. The role involves engaging with senior management and C-suite executives to manage complex interactions and drive better outcomes. The successful candidate will develop and lead a high-performing team, oversee customer management, and enhance engagement strategies in line with EirGrid’s Stakeholder Engagement Strategy.
Key Responsibilities
* Lead the team in a fast-paced, collaborative environment, especially in transitioning to a low-carbon energy future.
* Manage contract processing, contract management, and related activities within the Offer Process Management Office (OPMO).
* Collaborate with technical, financial, legal, and regulatory teams to meet cross-functional objectives.
* Ensure contractual obligations are fulfilled according to regulatory policies and governance standards.
* Represent EirGrid in stakeholder and customer engagements, managing complex interactions to achieve positive outcomes.
* Lead a team to deliver consistent, high-quality customer service.
* Drive strategic change to meet evolving needs, exploring industry best practices and innovative solutions.
* Work with peers to resolve complex issues, provide guidance, and escalate when necessary.
* Support team development, fostering high-performance and proactive engagement.
* Provide thought leadership and promote industry best practices.
* Contribute to the strategic development of the C&C team and Infrastructure Directorate.
Essential Skills/Experience
* Relevant degree or equivalent with at least 10 years in a regulated environment, preferably energy sector.
* Understanding of technical and commercial aspects of the power industry and stakeholders.
* Proven experience in customer and stakeholder engagement, driving successful outcomes.
* In-depth knowledge of Transmission Connection Agreements, contracts, and regulatory frameworks (for Contract Manager role).
* Experience with CRM tools.
* Passionate, engaging, and enthusiastic about delivering strategic goals.
* Excellent communication skills, able to articulate complex concepts to diverse audiences.
* Strong leadership, persuasion, and influence skills, with a collaborative approach.
If you believe you have the relevant skills and experience, please upload your CV and cover letter. We look forward to hearing from you.
Closing Date for Applications
8th May 2025
EirGrid is an Equal Opportunities Employer
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