General Manager Reporting To: Group Operations Manager, Financial Controller Primary Location:Tallaght, Dublin - however you may be required to work at additional company sites for periods of up to 6 months As the General Manager, you will be responsible for the efficient daily operation of the organisation, ensuring exceptional customer service and satisfaction at all times. Your role will also involve overseeing various areas of operations, includingbut not limited toRetail, Marketing, Training, Recruitment & Development, Facilities/Health & Safety, and Auditing. We are looking for a dedicated, motivated, and ambitious individual with a strong interest in building a career within the leisure or entertainment industry. A positive mindset and a proactive, can-do attitude are essential for success in this role. The position requires full-time availability, working five days per week on a fair and balanced roster. Flexibility is key, with the expectation of availability across seven days, including weekends, evenings, and daytime shifts. What We Look for in a General Manager A motivated, results-driven professional with a consultative approach and the ability to build positive connections with guests. Demonstrates strong operational awareness and uses experience to identify opportunities for improvement across the organisation. Takes pride in delivering outstanding service and exceeding guest expectations. Thrives in a dynamic, fast-paced, and rewarding environment. Possesses up-to-date knowledge of HR policies, food safety regulations, and health & safety standards. Requirements & Competencies Excellent verbal and written communication skills. Strong leadership qualities and a team-oriented mindset. Availability to work flexible hours, including nights, weekends, and holidays. Minimum of 4 years experience in a customer-facing role. At least 4 years in a leadership or management position. Demonstrated customer focus and initiative. Strong interpersonal and leadership capabilities. Ability to work independently and collaboratively. Proficient in Microsoft Office and general IT systems. Highly organised with excellent attention to detail. Solid business acumen and decision-making skills. Duties & Responsibilities Manage daily operations, including preparing and executing action plans efficiently. Uphold high customer service standards, resolve issues promptly, and conduct internal audits while identifying trends and areas for improvement. Implement process enhancements and drive operational change. Lead human resources activities, including recruitment, onboarding, training, scheduling, coaching, performance management, and where necessary, disciplinary actions. Clearly communicate job expectations, monitor performance, and enforce policies and procedures. Actively develop talent at all levels through coaching, training, and constructive feedback. Meet financial targets through accurate forecasting, efficient labour management, and variance analysis. Control costs by managing stock levels, minimising waste, and ensuring accurate inventory records. Maintain the highest standards in product quality and presentation. Ensure an excellent on-screen experience by regularly checking and maintaining projection equipment. Promote a safe and healthy work environment by adhering to sanitation standards and complying with legal and regulatory requirements. Liaise effectively with the group management team and respond to requests in a timely manner. Delegate tasks appropriately and monitor their progress and completion. Perform opening and closing duties, including responsibility for cash handling. Take full ownership and accountability for all operational aspects of the organisation. Additional Responsibilities Oversee the induction, onboarding, and training of new employees; maintain accurate training records. Report policy breaches or concerns through the appropriate channels. Foster open communication and maintain strong relationships with staff, addressing grievances, leave requests, and other queries professionally. Build and maintain a positive relationship with centre management to ensure smooth business operations. Establish and maintain professional relationships with suppliers and representatives. Conduct time management hearings in line with internal policies. Uphold a culture of dignity, respect, and inclusivity in the workplace. For more information, please apply through the link provided for the attention of Emma Wilde or email your cv to If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. Please visit for more information on all of our roles. #INDOSB1 #INDWILDE