Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Responsibilities of this role? Technical Issue Resolution: Act as the first point of contact for customers experiencing technical issues with their payment terminals. Diagnose and troubleshoot problems to provide efficient solutions.Customer Support: Offer exceptional customer service by actively listening to customer concerns, providing clear and concise explanations, and ensuring customer satisfaction.Product Knowledge: Develop a deep understanding of our payment terminal products and stay up-to-date with technical advancements to assist customers effectively.Organisation: Maintain detailed records of customer interactions, including issue descriptions, resolutions, and follow-up actions.
Team Work: Collaborate with colleagues and other departments to escalate and resolve complex technical issues, ensuring a seamless customer experience.
What Are We Looking For in This Role?
Minimum QualificationsHigh School Diploma or EquivalentTypically No Relevant Experience Required
Preferred Qualifications
Previous customer service experience
What Are Our Desired Skills and Capabilities?Industry Knowledge - Ability to develop basic payments industry knowledge
Research - Basic ability to research issues and resolve customer inquiries
Previous customer service experience preferably in a fast pace environment
Ability to use multiple technical platforms simultaneously so strong IT skills required
Strong problem solving skills and technical aptitude
Excellent communication and attention to detail in both verbal and written
Ability to work effectively in a fast paced environment
Flexibility to work within the specified shifts, including SaturdaysGlobal Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact