Job Description The HR Operations Manager is responsible for overseeing HR operations and ensuring the efficient and effective delivery of HR services to the organisation. This role involves leading the HR Ops team, managing HR processes and policies to ensure compliance and improving our overall employee experience. The HR Operations Manager will work closely with senior management and other department heads to support HR initiatives. The ideal candidate will possess strong organisational and leadership skills, a keen attention to detail, and the ability to thrive in a dynamic environment. This individual will act as a bridge between HR and the broader organization, ensuring that operational processes support both compliance and the evolving needs of employees. Responsibilities The principal responsibilities associated with this role include, but are not limited to the following: Lead and develop the HR Operations team, providing mentorship, guidance and performance feedback. Drive consistent and accurate administrative and transactional processing. Collaborate with cross-functional teams to streamline workflows and deliver seamless HR services across the organisation. Monitor and evaluate HR operations to identify trends, address challenges proactively, and ensure the consistent execution of HR initiatives. Support the implementation and roll-out of new HR functionality and champion change within the team. Ensure that the team consistently meet all SLAs with regard to the HR Helpdesk - HR Ops are the first point of contact of all staff, providing information and guidance on HR queries and policies. Ensure HR policies and procedures are up-to-date, compliant with legal and regulatory requirements, and effectively communicated to employees. Develop and maintain high quality HR data, metrics & reporting to provide insights on HR performance and inform decision-making. Identify opportunities for process improvements and implement best practices to enhance HR operations and employee satisfaction. Work closely with other departments and senior management to ensure alignment of HR initiatives with overall business goals. Demonstrating and championing An Posts values and behaviours. Qualifications You will have at least 5+ years of experience in HR operations or a related role, with at least 3 years in a managerial position along with a relevant degree level HR qualification or equivalent discipline. You have strong knowledge of HR processes, systems, and policies. You have ability to manage multiple priorities and adapt to changing business needs. Proficiency in HR information systems (HRIS) and Microsoft Office Suite. Knowledge of Oracle HCM is an advantage. Critical Competencies (The following competencies are critical to the delivery of results and/or to superior performance in this role:) Leadership Change Management Building & Maintaining Relationship Quality & Customer Focused Planning & Organising About the Benefits In addition to a highly competitive remuneration package we offer access to the following: An?Post Company Medical Scheme An?Post Pension Scheme PRIP Bonus Scheme Paid Maternity Leave Paid Paternity Leave An?Post Employee Assistance Programme Digital gym with daily scheduled workouts Secure on-site bicycle parking & Cycle to Work Scheme Tax Saver Travel Pass City centre location How to Apply? We welcome all interested candidates to submit a detailed CV by 5.00pm on Thursday 14th August 2025. At An Post we appreciate the value that diversity brings and believe our workforce should be reflective of the customers and communities we serve. That is why we actively welcome applications from people from all backgrounds, and do not discriminate based on gender, age, race, religion, marital status, sexual orientation, disability, membership of the Travelling community, or family status. An Post is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process, or have questions relating to accessibility, please contact us. About An Post An Post is one of Irelands leading organisations, offering financial and postal services as well as being a trusted gateway to government services. We are transforming from the old world of traditional letters and cash to the new digital world of e-commerce parcels and financial services. An Posts core purpose to act for the common good, improving the lives of people in Ireland, now and for generations to come is aligned with the United Nations Sustainable Development Goals, putting sustainability at the centre of everything we do. Corporate Social Responsibility plays a pivotal role at?An Post as we focus on developing long-term sustainability. Diversity and Inclusion are also embedded in our strategy, as we continuously evolve to be representative of our employees and the communities?we serve. Read more about our strategy and our progress today! Skills: HR Management Strategic HR HR Processes