Our client is seeking an experienced Deputy General Manager to take full responsibility for the day-to-day operations of a busy city-centre hotel. This senior leadership role involves overseeing all departments, ensuring profitability targets are met, quality standards are maintained, and exceptional guest service is consistently delivered.
Role Overview:
Reporting to the General Manager, you will lead Heads of Department and Duty Managers, driving operational excellence, cost control, and staff development. You’ll act as a key decision-maker, supporting strategic initiatives while keeping service delivery at the highest possible standard.
Key Responsibilities:
* Oversee daily hotel operations, ensuring departmental efficiency and service quality
* Audit and improve guest satisfaction, cost control, and operational processes
* Manage rosters, payroll, and HR compliance in partnership with the HR team
* Mentor and coach Heads of Department to deliver strong team performance
* Chair or attend weekly management and sales meetings as required
* Monitor and control departmental budgets, costs, and stock levels
* Ensure all Health & Safety audits, training, and compliance are maintained
* Drive sales and marketing initiatives, including events, conferences, and promotions
* Uphold brand standards across guest services, food & beverage, and accommodation
* Respond to guest feedback and ensure consistent delivery of exceptional service
* Support training, performance reviews, and development planning for all teams
Requirements:
* Proven experience in a senior hospitality management role (Deputy GM, Operations Manager, or equivalent)
* Strong leadership, communication, and organisational skills
* Experience in budget management, cost control, and operational planning
* Ability to manage large, diverse teams across multiple departments
* Sound knowledge of HR, Health & Safety, and hotel systems
* Commercially minded, with a focus on revenue growth and guest satisfaction
* Flexible approach and ability to work in a fast-paced environment
Benefits:
* Competitive salary
* Relocation assistance
* Company pension scheme
* Death in service benefit
* Employee referral bonus
* Friends & family discounts across restaurants and hotels
* Paid training (internal and external)
* Access to trained Mental Health First Aiders
* Staff social and wellbeing events
* Service recognition awards
* Meals on duty
* Assistance with Leap Cards
#J-18808-Ljbffr